Project Manager

HALO Branded Solutions is a global leader in branded merchandise, uniform programs, and recognition and incentive solutions. They are seeking a Project Manager responsible for managing customer onboarding of technology projects, ensuring adherence to project management standards, and enhancing processes based on feedback.

Responsibilities:

• Builds and maintains strong partnerships with HALO teams
• Builds and manages the relationship with the customer and all stakeholders
• Coordinates internal resources and third-party vendors for the flawless execution of projects
• Guides the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Manages implementations of solutions from multiple business units
• Ensures that all projects are delivered on time, within scope and within budget
• Ensures out-of-scope items are addressed diplomatically, but adhere to contract stipulations
• Ensures resource availability and allocation
• Performs tasks such as developing launch copy, updating system of record with client information and other tasks
• Adheres to HALO’s well-established and proven project management process using HALO’s project management tools and templates, but also recommends improvements to processes
• Develops comprehensive, detailed project plans to share with clients and other staff members, and monitors and tracks progress to the plan
• Manages changes to the project scope, project schedule and project costs using appropriate verification techniques
• Reports and escalates to management as needed
• Performs risk management and mitigation
• Creates and maintains comprehensive project documentation
• Delegates project tasks based on individual strengths, skill sets and experience levels
• Tracks project performance, specifically to analyze the successful completion of short and long-term goals
• Uses and continually develops leadership skills
• Builds and constantly improves a detailed understanding of HALO product and service offerings
• Leverages lessons learned from implementations to identify and oversee improvements to internal processes and procedures
• In conjunction with the Account Management group, collects feedback and uses this feedback to enhance HALO Recognition’s offerings

Requirements:

• Bachelor's Degree required
• 10+ years of Project Management in a technology-based industry, preferably for SaaS- or PaaS-based solutions
• Extensive experience with standard implementation project management approaches, methodologies, and deliverables
• Experience with change management techniques
• Ability to smoothly and consistently transfer completed implementations to Account Managers for ongoing customer/program management and maintenance
• Ability to travel infrequently (may come up)
• Ability to scale HALO's project management approach and tools to project size
• Outstanding time and task management skills
• Ability to manage multiple concurrent projects and competing priorities
• Ability to manage customer expectations and diplomatically prevent scope creep
• Strong process improvement aptitude: ability to break down processes, identify bottlenecks, and remediate issues
• Outstanding customer service ethic and relationship-building skills
• Excellent oral, written, and diagrammatic communication
• Exceptional listening skills
• Ability to summarize complex issues clearly
• Ability to translate product-specific terminology into customer-friendly language
• Highly proficient in MS Office (Excel, Word, PowerPoint, Teams) and Smartsheet
• Highly diligent; strong attention to detail
• Project Management certification preferred
• Experience with employee recognition programs (a plus)
• Experience using AI to expedite project management responsibilities
• Experience with Salesforce.com
• Visio/SmartDraw experience is helpful