Amadeus is a leading travel tech company focused on technology innovation. The Sales & Account Executive will manage travel agency relations for Retail NORAM customers, driving growth in GDS and IT revenue while overseeing relationships with multiple clients.
Responsibilities:
- Develop existing accounts for the assigned small to medium customers, based on procedures defined
- Monitor satisfaction, identify new opportunities and propose solutions to improve customer profitability/efficiency
- Identify specific requirements and expectations for existing clients
- Ensure that new products, product enhancements and overall solutions are developed and implemented within the agreed time frame
- Use existing procedures or guidelines and provide inputs to support/influence area decisions
- Make recommendations on new solutions and propose improvements by analyzing different sources of information
- Work with a moderate level of guidance and direction from manager
- Execute & process the operational requests received from key customers
- Provide a best-in-class service delivery within set targets & contractual SLAs
- Ensure that key customers make best use of Amadeus technology & that the established performance, productivity & service metric are achieved
- Ensure that key customers are informed in a timely manner of new product & solution releases
- Provide assistance to resolve product & technical questions/ issues if raised to the Global Customer Services or Account Managers/Senior Account Managers
- Support the business, functional & technical consultants to deliver key customer business processes & IT review and solution enhancement recommendations
- Contract negotiations, execute amendments
- Develop relationships within Account and Amadeus executive teams
- Coordinate product information and demonstrations
- Manage Acquisition Sales/Upsell/Cross sell
Requirements:
- Bachelor's degree and/or equivalent work experience
- At least 10+ years minimum years of work experience in an Account Management role
- Customer-facing experience required
- Travel industry experience required
- Experience in travel industry, good analytical, contract negotiation experience required
- Advanced knowledge of Microsoft Office Suite
- Ability to travel