Sales & Account Executive

Amadeus is a leading travel tech company focused on technology innovation. The Sales & Account Executive will manage travel agency relations for Retail NORAM customers, driving growth in GDS and IT revenue while overseeing relationships with multiple clients.

Responsibilities:

• Develop existing accounts for the assigned small to medium customers, based on procedures defined
• Monitor satisfaction, identify new opportunities and propose solutions to improve customer profitability/efficiency
• Identify specific requirements and expectations for existing clients
• Ensure that new products, product enhancements and overall solutions are developed and implemented within the agreed time frame
• Use existing procedures or guidelines and provide inputs to support/influence area decisions
• Make recommendations on new solutions and propose improvements by analyzing different sources of information
• Work with a moderate level of guidance and direction from manager
• Execute & process the operational requests received from key customers
• Provide a best-in-class service delivery within set targets & contractual SLAs
• Ensure that key customers make best use of Amadeus technology & that the established performance, productivity & service metric are achieved
• Ensure that key customers are informed in a timely manner of new product & solution releases
• Provide assistance to resolve product & technical questions/ issues if raised to the Global Customer Services or Account Managers/Senior Account Managers
• Support the business, functional & technical consultants to deliver key customer business processes & IT review and solution enhancement recommendations
• Contract negotiations, execute amendments
• Develop relationships within Account and Amadeus executive teams
• Coordinate product information and demonstrations
• Manage Acquisition Sales/Upsell/Cross sell

Requirements:

• Bachelor's degree and/or equivalent work experience
• At least 10+ years minimum years of work experience in an Account Management role
• Customer-facing experience required
• Travel industry experience required
• Experience in travel industry, good analytical, contract negotiation experience required
• Advanced knowledge of Microsoft Office Suite
• Ability to travel