Senior Customer Success Manager, Payer

Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. The Senior Customer Success Manager will take ownership of health plan relationships, demonstrating the value of Spring Health’s solutions and managing the entire customer lifecycle.

Responsibilities:

• Serve as the product expert and mental health advocate for a book of business of Spring Health’s health plan customers
• Develop and maintain positive working relationships with multiple health plan customers
• Consistently demonstrate Spring Health’s value proposition and link to health plan customer’s defined success metrics
• Own the full customer lifecycle from implementations to engagement strategies to contract renewals
• Business review creation and presentation to senior health plan executives including insightful, data-based recommendations
• Work cross-functionally to provide key customer feedback and process improvements
• Provide sales support as needed
• Add new opportunities through discovery with health plan partners
• Achieve or exceed annual revenue targets by leveraging internal Subject Matter Experts, consultants and fellow Customer Success team members
• Develop multithreaded relationships within your book of business
• Bring ideas on best approaches for engagement tactics based on a customers’ populations or pain points
• Work seamlessly with cross-functional teams to foster shared success

Requirements:

• You have a minimum of 5 years experience in account management, customer success, implementation or healthcare management
• Experience in upselling and retaining customers to drive additional revenue
• Experience using SaaS-based solutions and platforms
• Experience owning the life cycle contract renewals
• Experience using data visualization and reconciliation techniques to present key findings and customer satisfaction
• Deep passion to transform the U.S. healthcare system, especially mental health
• Willingness and ability to travel as needed (approx. 15%)
• Prior experience managing relationships or selling to health plan customers is strongly preferred
• Bachelor's degree or higher, preferred