Manager Customer Insights & Data Analytics

Ryder System, Inc. is a leading transportation and logistics company, and they are seeking a Customer Insights & Data Analytics Manager. This role involves analyzing customer usage data to identify sales opportunities, communicating with stakeholders, and enhancing data infrastructure to drive business performance.

Responsibilities:

• Leading the effort to acquire data surrounding the usage of technical products across the organization, assessment of the data for quality and sustainability, and detailed analytics to support the sales and expansion of Ryder’s products
• Independently identifies process gaps, recommends and implements process improvement
• Lead innovation in both analytical products and the curation of new data sources. Support initiatives to improve data quality, integrity and accessibility for the marketing organization
• Engage leadership and internal stakeholders early in the process to promote a more focused project design, greater operating efficiency, and deliver insights that will have a higher impact
• Provide analytics and customer and experience insights down to the branch and unit level
• Performs other duties as assigned

Requirements:

• Detailed oriented with excellent follow-up practices
• A strong sense of urgency and commitment to get the job done quickly and with high-level of quality
• Capable of multi-tasking, highly organized, with excellent time management skills
• Demonstrates problem solving skills and ability to find creative solutions to challenges
• Decision quality, dealing with ambiguity, business acumen, managing & measuring work, developing, Innovation management. Command skills, managing vision and purpose
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Work cross-functionally in order to achieve desired results
• Effective written and verbal communication skills, with the ability to interact with management and across business and IT groups
• Develops and delivers effective presentations to senior levels of management
• Ability to work independently and as a member of a team
• Possesses strong technical aptitude
• Advanced knowledge of complex query writing using SQL with the ability to join multiple tables, summarizing, grouping, data manipulation, performing analytical functions, etc
• Familiarity and knowledge of other programing languages and analytical tools (Python, PowerBI, R, DataBricks, etc.)
• Good understanding of B2B Marketing concepts, practices, challenges
• Ability to arrive at conclusions and give recommendations to Senior Management on information obtained
• Bachelor's degree in engineering, Economics, Finance, Statistics or Computer Science
• 8 years or more in big-data data analyst in a Fortune 500 company or Management Consulting
• 8 years or more working experience with Excel, SQL, R/, SAS/other Statistical Packages
• Customer experience insights methods, analytics, tools, and practices. Advanced
• Excel, SQL, R/, SAS/other Statistical Packages. Advanced
• Master's degree in business administration (MBA) and/or master's degree
• 1 year or more in experience in transportation/logistics industry a plus