Customer Success Specialist - St. Louis

BizzyCar is a fast-growing SaaS company transforming how automotive dealerships manage service operations. They are seeking a Customer Success Specialist to join their Customer Success team, where the role involves onboarding customers, training them, and ensuring they maximize the value from the platform.

Responsibilities:

• Become a subject matter expert on BizzyCar’s platform, processes, and use cases to help customers maximize value
• Lead customer onboarding and training, including portal setup, configuration, and ongoing education
• Manage a portfolio of customer accounts in a high-volume CSS environment
• Conduct regular account reviews to identify adoption gaps, growth opportunities, and retention risks
• Support renewals, upsells, and expansions by aligning BizzyCar solutions to customer goals
• Act as the voice of the customer by capturing feedback and partnering with internal teams to drive improvements
• Collaborate closely with Sales to ensure a smooth handoff and continued customer alignment
• Monitor customer support tickets and follow up to ensure timely resolution and satisfaction
• Help refine and improve Customer Success processes as the team scales