Business Analyst - SAM ServiceNow Product Owner Support (VA ESOM)

Kentro is a company dedicated to innovation and collaboration, seeking a proactive Software Asset Management (SAM) Support professional. This role involves assisting the United States Department of Veterans Affairs with data research, analysis, and operational support for ServiceNow SAM Remediation.

Responsibilities:

• Support the onboarding of new software titles into ServiceNow SAM Pro, including requirements gathering, stakeholder interviews, and documentation of business and technical needs
• Collect and analyze data on software title usage, versioning, contract end dates, and license information
• Support consolidation efforts by identifying redundant or overlapping software titles
• Provide a summary overview and recommendation to the Integration team regarding whether a title is a good candidate for contract consolidation
• Provide actionable insights to the Product Owner team for informed decision-making and compliance reporting
• Stakeholder communication: serve as liaison between product owners, developers and end-user customers
• Documentation and reporting: produce written summaries, findings reports, and recommendation artifacts for leadership review
• Experience supporting software onboarding or intake processes within an ITSM or ITAM platform, including requirements gathering and technical documentation
• Ability to translate business needs into clear, actionable requirements for development and configuration teams
• Research VA-owned software solutions that can replace underutilized third-party applications
• Provide recommendations based on functionality, compatibility, and cost-effectiveness

Requirements:

• Bachelor's degree in computer science, business, management, information systems, engineering, or related field (8 years of additional relevant experience may be substituted for education)
• 8+ years of experience in ServiceNow software asset management, IT acquisition/procurement, or related functions
• Experience with ServiceNow SAM modules
• Familiarity with enterprise software licensing models, contract management, and asset lifecycle processes
• Knowledge of software consolidation strategies and vendor management best practices
• Experience working with ServiceNow or similar ITSM/ITAM platforms
• Strong analytical and data management skills with attention to detail
• Excellent written and verbal communication skills, including the ability to summarize findings and present recommendations clearly
• Experience working in Agile or Scrum environments
• Experience working in federal or compliance-driven environments strongly preferred
• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements
• Familiarity with VA systems, VA-owned software, or federal IT acquisition/procurement processes
• Experience with tools such as Flexera, Snow Software, or similar software asset management solutions
• IAITAM Certified Software Asset Manager (CSAM) or equivalent certification
• ITIL Foundation certification