Business Systems Analyst In EdTech

Really Great Reading is an EdTech company focused on enhancing educational experiences. The Business Systems Analyst will take ownership of complex, cross-system business problems, ensuring that systems work cohesively across finance, sales, customer operations, and IT.

Responsibilities:

• Partner with cross-functional teams to understand workflows, challenges, and opportunities
• Elicit, analyze, and document business and functional requirements
• Develop clear current-state and future-state process flows grounded in real-world operations
• Help stakeholders clarify needs, align priorities, and make informed decisions
• Identify gaps, risks, and inefficiencies in workflows and system usage
• Own the improvement and business value of: NetSuite (finance operations, billing, order-to-cash)
• HubSpot (CRM, sales and marketing workflows)
• DealHub (quoting)
• ECommerce platforms (Drupal preferred; not required)
• Create and maintain process documentation
• Prepare teams for new or updated workflows by translating system changes into clear, practical guidance
• Gather feedback and identify post-launch improvements
• Help teams feel confident navigating change rather than overwhelmed

Requirements:

• Approximately 5+ years of experience as a Business Analyst supporting internal business systems
• Proven experience owning ambiguous, cross-functional business problems end-to-end
• Strong experience with ERP, CRM, and/or eCommerce platforms (NetSuite and HubSpot preferred)
• Strong process mapping and documentation skills
• Experience defining and driving system adoption, workflow changes, or operational enablement
• Clear, structured communicator comfortable with technical and non-technical stakeholders
• Experience in SaaS or EdTech environments
• Familiarity with ERP, CRM, and eCommerce ecosystems
• Exposure to compliance-conscious environments such as SOC 2
• Experience supporting post-implementation optimization or continuous improvement