General Manager, New Business Unit (VP of Product)

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. As General Manager, you will play a pivotal role in driving Toptal’s growth by serving as the end-to-end owner of a new, high-impact business line, focusing on market positioning, strategy, and profitability.

Responsibilities:

• Your primary objective will be to ensure the success of the business, measured by revenue growth, pipeline health, and gross margin
• As the single accountable owner for the business P&L, you will work to optimize supply and demand for the business, and balance driving the top line while achieving operational efficiency
• You will work closely with Executive and Senior Leadership to ensure the business is aligned with the broader growth goals of Toptal, and represents the Toptal brand in every aspect
• As you build your business strategy, you will analyze market and industry opportunities and identify those with highest potential
• Following an agile approach, you will build and test new offerings with clients, using initial client feedback to quickly achieve product-market fit
• Working closely with Marketing and Talent Operations, you will lead the creation of an execution plan to ensure the right talent and/or solutions are identified and available to deliver on demand to Toptal clients
• Critical for success is your ability to work both on the front-lines with clients, guiding them as a trusted business partner through their business challenges, and internally at Toptal where you will work cross-functionally with teams such as Marketing, Legal, Finance, and Sales
• Additionally, you will establish robust analytics and feedback loops to continuously iterate on your initial strategy, ensuring constant refinement and improvement
• This highly visible position demands a leader with exceptional communication skills, an entrepreneurial spirit, and an unwavering commitment to driving growth
• If you are passionate about launching new ventures and transforming them into substantial revenue opportunities, we encourage you to join our team and be at the forefront of Toptal’s continued success
• In the first week, expect to: Onboard and integrate into Toptal
• Learn Toptal’s business model, our value proposition, and our story
• Shadow critical teams throughout the organization to learn Toptal’s core operations and capabilities
• In the first month, expect to: Understand our go-to-market model across SMB and Enterprise, and be able to articulate Toptal’s capabilities and differentiators
• Conduct market and industry research, identifying opportunities and form your hypothesis for business positioning
• Partner closely with Marketing to research and validate the market opportunity and ability to fulfill the demand
• Build your initial GTM strategy and offerings, iterating on the strategy through feedback from direct client calls and meetings, while exercising discretion and independent judgment
• In the first three months, expect to: Partner with Marketing and Talent Operations to develop a robust launch strategy, ensuring all aspects follow Toptal’s launch playbook and best practices
• Start executing your GTM strategy leveraging internal cross-functional support from Legal, Finance, and others
• Work with Sales Leadership to work collaboratively with account teams during both client pursuits and delivery
• In the first six months, expect to: Have executed the first stages of your GTM strategy and shown material growth in gross revenue and pipeline volume
• Become deeply embedded in the Integrated Customer Framework for both SMB and Enterprise clients, participating in account planning exercises and industry events
• In the first year, expect to: Have broadened Toptal’s reach into key industry and subsectors
• Continue scaling the infrastructure required for execution, including the optimization of people, processes, and systems
• Be able to look back on consecutive quarters of growth, having achieved product-market fit and successfully realized your core business and sales KPIs

Requirements:

• Bachelor's degree is required
• Demonstrated experience serving as the product leader for a business or business unit, with ownership of product strategy, roadmap prioritization, and outcomes in close partnership with Engineering
• 10+ years of demonstrated experience driving and managing a business with a strong understanding of business operations and management principles
• 3+ years managing a business specifically with P&L ownership
• Experience working in a professional services organization, driving business growth
• Demonstrated success in, or entrepreneurial experience that is commensurate to, building and launching a new business or product offering from scratch
• Leadership experience, including responsibility for business results in a fast-paced, multi-function environment
• Refined relationship development & leadership skills with a proven track record of success in building credibility across all levels of an organization
• Experience with marketing technology and automation, including familiarity with marketing platforms, CRMs, and other technologies
• Experience establishing high-impact, revenue-generating commercial relationships
• Confidence in your analysis abilities, with proven success in delivering results in ambiguous and sophisticated project efforts
• Strong commercial acumen, informing all priorities and decisions with a keen understanding of market needs and business goals
• Strong command over a P&L and financial metrics
• Must have excellent written and oral communication skills
• Excellent organization skills and detail-oriented
• Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups
• Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire team
• Quality. You take pride in everything you deliver as a reflection of yourself
• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts
• Master's degree in Engineering or a related field preferred
• Experience at a technology or hyper-growth company is strongly preferred
• Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required