Customer Service Representative

Jacuzzi Group is a leading manufacturer of wellness solutions, including hot tubs and spas. They are seeking a professional Customer Service Representative to manage customer inquiries, resolve complex issues, and ensure high customer satisfaction for assigned accounts.

Responsibilities:

• Serve as the primary support contact for all assigned customer accounts
• Create and foster business relationships with assigned accounts
• Owns all communications to and from their assigned Dealers via phone, email and Salesforce cases
• Proactively communicate order status, issue resolution, and account updates to customers
• Process Customer orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction
• Ensures calls, emails, and Dealer Portal inquiries are answered in a timely, efficient and knowledgeable manner
• Maintain accurate documentation within CRM and internal systems (Salesforce Preferred)
• Contributes to team effort by accomplishing related tasks and other support efforts
• Additional responsibilities as assigned

Requirements:

• 2+ years of customer service, accounts support or related experience preferably in a B2B, manufacturing, Supply Chain, or order processing environment
• Strong verbal and written communication skills
• Proficiency with customer service and CRM systems (Salesforce preferred)
• Proficient in Microsoft Excel
• Strong problem-solving, organizational, and attention-to-detail skills
• Ability to work independently and collaboratively in a team environment
• Commitment to delivering excellent customer service
• Ability to work remotely
• Availability Monday- Fridays from 7:00 AM - 4:00 PM PST, with flexibility for additional hours as needed
• Salesforce preferred