Bilingual Travel Customer Service Representative

Role Overview

• Deliver polished, professional service via phone, email, and chat
• Assist customers with travel-related, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefits
• Book and manage customized travel for flights, hotels, and car rentals using GDS systems
• Support members with cancellations, re-bookings, unexpected travel disruptions, and planning complex travel itineraries

Requirements

• Valid TICO certificate (required)
• Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
• Hospitality, travel, or loyalty program experience is highly valued
• Minimum of 2 years of travel, airline, or hospitality experience
• Minimum of 2 years of interactive customer service experience
• Call center (1+ year) or high-volume service experience preferred
• Personal global travel experience is an asset
• Strong geographical knowledge and genuine passion for travel
• A passion for helping customers and solving problems
• Strong communication and interpersonal skills
• The ability to multitask across multiple systems and requests
• Attention to detail and strong time management
• Comfort working in a fast-paced, performance-driven environment

Benefits

• Competitive hourly rate + performance-based incentives
• Full-time (40 hours/week), Fixed Schedules
• Paid training
• RRSP Match
• Medical, Dental & Vision benefits
• Paid time off
• Remote Work from home opportunity
• No sales required