Customer Service Representative - Specialty Equipment

Great American Insurance Group is a leader in the insurance industry, and they are seeking a Customer Service Representative for their Specialty Equipment Division. The role involves handling customer inquiries through various channels and ensuring customer satisfaction while processing insurance documents.

Responsibilities:

• Processes incoming insurance documents, accurately entering customer information into internal systems
• Handles inbound and outbound phone calls to address customer inquiries and follow-up on documentation or account issues
• Reviews and replies to correspondence received through email customer service channels
• Researches and resolves simple to moderately complex concerns and inquiries in real-time for customers and policyholders; refers more complex issues to more experienced staff
• Determines the best method to resolve issues to ensure customer satisfaction and adherence to the organization’s policies
• Coordinates problem resolution with necessary internal and external teams
• Documents and updates customer records based on interactions
• Works within guidance to arrange and prioritize activities to meet business objectives
• Participates in team initiatives and shares feedback to improve processes and customer experience
• Performs other duties as assigned

Requirements:

• High School Diploma or equivalent experience
• Generally, a minimum of 3 years of Customer Service or Contact Center experience, with a focus on data entry, email, and/or live chat servicing
• Excellent written & verbal communication skills
• Proficient keyboard skills with a typing speed of 40+ WPM