Staff Product Operations Manager

Calendly is a rapidly growing company that millions rely on, and they are seeking a Staff Product Operations Manager to deliver on critical business outcomes. This role involves managing a portfolio of high-impact programs and projects, driving cross-functional alignment, and establishing operational excellence within the organization.

Responsibilities:

• Leading end-to-end delivery of a portfolio of strategic programs and projects from problem space definition to customer impact – including defining program-level OKRs, scope, resourcing requirements, milestone timelines, dependency management, risk mitigation, decision making, progress/impact tracking, health metrics, etc
• Partnering with leadership and cross-functional stakeholders across the organization to surface underlying needs and desired outcomes, anticipate and remove obstacles, and drive progress through clear problem framing and decision-making facilitation
• Establishing (and modeling) the standard for the Product Operations craft at Calendly – including establishing best practices for planning, prioritization, execution, governance, data-driven decision making, etc
• Improving cross-functional collaboration and communication by creating shared understanding and alignment, and serving as a leader to the team as we navigate uncertainty and change
• Identifying organizational problems and opportunities, then defining and leading the programs, processes, and tools needed to help the organization operate effectively and achieve its goals

Requirements:

• 10+ years of product operations or direct program management experience managing high-complexity, high-visibility, high-impact enterprise-wide programs
• Demonstrated ability in leading programs across a wide range of business and technology-related topics from problem space definition to customer impact (bonus: strong understanding of SaaS technologies, Product Development Lifecycles or demonstrated ability to collaborate with engineering teams on complex technology programs)
• The ability to assimilate different points of view to create shared understanding across a broad spectrum of stakeholders
• Exceptional leadership and communications skills; proven ability to influence without authority, build trust, manage complexity and drive business results
• Demonstrated experience managing programs in a remote-first environment, with familiarity applying change management practices to drive adoption; strong command of collaboration tooling administration and enablement (e.g., Jira, Confluence, automation workflows)
• B.A. in a business or technical field; M.B.A., P.M.P, or comparable certification a plus
• Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time
• Candidates located in San Francisco are highly preferred; this role requires frequent travel to San Francisco for the first 6-12 months (up to 2-3 times a month for several days at a time)