Customer Success Manager

Glimpse is a company that helps leading consumer brands unlock retail cashflow through AI agents. They are seeking a Customer Success Manager to understand customer pain points, manage projects, and build relationships to ensure long-term retention and expansion.

Responsibilities:

• Deeply understand each customer’s goals, workflows, and success criteria to deliver meaningful value and ensure long-term retention
• Own renewals for a portfolio of accounts: manage forecasting, renewal plans, stakeholder mapping, and commercial conversations
• Quantify and communicate impact: use data and systems thinking to build ROI narratives for operational users and executive sponsors
• Identify and execute expansion opportunities by uncovering new workflows, teams, and products that increase value and grow accounts
• Guide customers through onboarding and early lifecycle to ensure smooth implementations and fast time-to-value
• Serve as a thought partner: advise customers on best practices, connect them to the right resources, and help them operationalize Glimpse
• Provide lightning-fast support, both reactively (issues/questions) and proactively (risk detection, enablement, best practices)
• Distill customer feedback into actionable insights for Product and GTM teams to improve the roadmap, onboarding, and messaging