Product Manager

National Debt Relief is a leading consumer debt relief provider that aims to help individuals manage overwhelming debt. The Product Manager plays a crucial role in shaping and delivering solutions that enhance business operations and improve the customer journey, collaborating with stakeholders and engineering teams to ensure effective solution delivery.

Responsibilities:

• Develop a deep understanding of the NDR customer journey and operational workflows, from first touch through program completion, including the systems and integrations that support them
• Identify, frame, and prioritize business problems and opportunities, balancing operational efficiency, customer impact, compliance considerations, and technical feasibility
• Own the problem-to-solution lifecycle: from discovery and analysis, through requirements definition, delivery, and post-release evaluation
• Partner with engineering to design practical, scalable technical solutions, ensuring alignment with NDR’s system architecture and long-term platform strategy
• Serve as the primary point of accountability for product decisions within your domain, including scope, sequencing, and tradeoffs
• Collaborate closely with business, operations, compliance, data, and engineering stakeholders to gather input, align on priorities, and drive shared understanding
• Translate business needs into clear, actionable Product Requirements Documents (PRDs) and user stories, including success metrics, assumptions, dependencies, and risks
• Facilitate ongoing communication with stakeholders through demos, reviews, and training to ensure adoption and clarity
• Act as the day-to-day product partner for engineering, answering questions, refining requirements, and providing final sign-off on delivered work
• Maintain clear representations of current and future state workflows as needed to support decision-making, development, and stakeholder alignment
• Continuously evaluate how systems and workflows can be improved to better support business goals and customer outcomes

Requirements:

• Bachelor's degree in a technical or analytical discipline (e.g., Computer Science, Engineering, Mathematics, Statistics, or similar) preferred
• 2+ years of experience in Product Management or a closely related role (e.g., business systems analyst, technical product owner) in an agile environment
• Experience working with highly customized CRM or operational platforms (Salesforce or similar)
• Familiarity with agile development practices and collaborating closely with engineering teams
• Ability to work closely with IT peers and business/operational professionals to capture the details of various processes at a level that reflects the actual flow within the technical stack required
• Independent and comfortable in a fast paced, ambiguous, and often multi-directional work environment
• Strong organizational skills and attention to detail
• Powerful communicator with the ability to engage and influence both technical audiences and senior leadership
• Strong desire to learn, contribute solutions and ideas to a broad team
• Computer competency and ability to work with a computer
• Prioritize multiple tasks and projects simultaneously
• Exceptional written and verbal communication skills
• Punctuality expected, ready to report to work on a consistent basis
• Attain and maintain high performance expectations on a monthly basis
• Work in a fast-paced, high-volume setting
• Use and navigate multiple computer systems with exceptional multi-tasking skills
• Remain calm and professional during difficult discussions
• Take constructive feedback
• Available for full-time position, overtime eligible if classified non-exempt