Product Operations Manager

Aptia Group is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. The Product Operations Manager is responsible for building and running the operating backbone of Aptia’s product organization, ensuring alignment of product strategy, execution, and outcomes as the organization scales.

Responsibilities:

• Own and evolve the product operating cadence, including annual and quarterly planning, roadmap development, prioritization and execution tracking
• Define and document the end‑to‑end product development lifecycle, from intake and discovery through delivery, launch, and optimization
• Establish clear roles and responsibilities (RACI) across each phase, ensuring accountability without duplication and eliminating ambiguity around ownership
• Ensure lifecycle expectations are consistently understood and followed across product, engineering, marketing, sales, and operations
• Provide end-to-end visibility into the product portfolio, including key initiatives, investments, risks, and tradeoffs
• Support product leaders with structured decision-making frameworks and clear views of progress against goals
• Maintain consistency in product artifacts, documentation and communication across teams
• Define and run a clear, consistent product release model including major and minor releases, planning timelines, readiness checkpoints, and post-release evaluation
• Own the end-to-end release process, serving as the point of orchestration across product, engineering, marketing, operations, sales and client-facing teams
• Establish standardized release artifacts, checklists, and centralized documentation to ensure predictable execution and clear communication
• Define and operationalize product metrics that track delivery, adoption, quality, and business impact
• Create dashboards and executive-ready narrative that connect product work to measurable outcomes
• Act as the connective tissue between product, engineering, design, marketing, sales, finance and operations, ensuring common understanding of roles, responsibilities and connection points
• Improve coordination and handoffs across teams to reduce friction and accelerate delivery
• Support effective product launches/releases through readiness planning, internal enablement, and post-launch evaluation
• Identify inefficiencies, bottlenecks, and gaps in how product work gets done
• Design and implement improvements that increase speed, predictability, and quality as the organization grows
• Introduce, standardize, and continuously improve modern product management practices, including discovery, prioritization, roadmap management, requirements definition, and measurement
• Drive consistency in tooling, templates, frameworks and artifacts ensuring teams are aligned in how product work is defined, documented and delivered

Requirements:

• Multiple years in Product Operations, Product Management, Program Management, or other related role in a scale product organization
• Strong understanding of modern product development practices, portfolio management, and cross-functional delivery
• Experience applying modern product management frameworks and practices in real-world, scaled environments – and the credibility to drive adoption across teams
• Proven ability to bring structure, discipline, and consistency to organizations undergoing growth or transformation
• Comfort working with data, metrics, and dashboards to support decision-making
• Excellent communication and stakeholder management skills, with the ability to influence without authority
• Experience in complex, regulated, or platform-based environments is a plus