Solutions Engineer, Pre-Sales & Hardware Deployment

ECI Software Solutions is seeking a Solutions Engineer who will work at the intersection of pre-sales pilot execution and post-sales hardware deployment. The role involves partnering with Sales, Customer Success, and Engineering teams to scope, install, and stabilize hardware in customer environments, ensuring reliable data from day one and creating scalable deployment resources.

Responsibilities:

• Partner with Account Executives to scope technical requirements during pre-sales
• Provide prescriptive, confident technical guidance to prospects — including reading and interpreting electrical schematics and specifying hardware configurations
• Assist Account Executives in identifying and delivering hardware needs for expansions
• Lead on-site and remote IoT hardware deployments for pilot customers
• Install, configure, and troubleshoot industrial sensors and connectivity systems alongside pilot customers
• Ensure industrial sensors and hardware devices are properly integrated and streaming accurate, reliable data
• Diagnose and resolve issues across networking, hardware, industrial controls, and system performance
• Build and maintain deployment playbooks, install guides, troubleshooting decision trees, and hardware reference documentation
• Translate hands-on field experience into scalable resources that enable partners, internal teams, and customers to execute high-quality installations independently
• Continuously refine documentation based on field feedback, common failure modes, and emerging hardware configurations
• Work closely with Product, Engineering, Sales, and Customer Success to align on deployment standards and hardware requirements
• Provide feedback from the field to improve product reliability, installation processes, and customer experience

Requirements:

• Controls engineering experience — you understand electrical schematics, wiring diagrams, how common industrial sensors or actuators operate, and the relationship between PLC programs, M-Codes, macros, ladder logic, and I/O
• 2–5+ years of experience in solutions engineering, field engineering, IoT hardware deployment or industrial environments
• Hands-on experience with industrial sensors, IoT devices and familiarity with navigating internet connectivity in industrial contexts including interfacing with IT teams to resolve connectivity issues
• Ability to create clear, usable technical documentation — you don't just do the work, you write it down so others can follow it
• Strong communication skills with the ability to engage both technical and business audiences
• Comfortable working on manufacturing floors and collaborating with operators, maintenance teams, and IT/OT stakeholders
• Comfortable working in fast-paced, ambiguous environments
• Bachelor's degree in Engineering (Electrical, Mechanical, Industrial, Automation) or equivalent hands-on experience
• Experience supporting pre-sales pilots, enterprise sales cycles, or customer onboarding
• Exposure to SCADA, MES, OEE, or machine monitoring systems
• Exposure to edge to cloud architecture and purpose built applications that contextualize industrial data
• Exposure to common industrial machine safety protocols to navigate customer environments