Remote Customer Service Representative - BluCar fleet

Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, linking vehicle sellers to over 750,000 buyers in more than 190 countries. They are seeking a Customer Service Representative (CSR) to provide exceptional service to customers, obtain vehicle releases, and support various office functions. The CSR will be the first point of contact for customers, ensuring a unique service experience through effective communication and problem-solving skills.

Responsibilities:

• Understanding client needs and offering solutions and support
• Position may expand to include Chat and Email Customer Support
• Answer and place call in a professional manner
• Measured on call quality – (Knowledge, level of professionalism, time to place follow-up calls)
• Focus on a call resolution & use company resources to gather information and offer solutions to meet customer needs
• Other duties as assigned

Requirements:

• One year of office support experience in a customer service role preferred
• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal skills
• Proficient with office equipment
• Attention to detail
• Problem-solving
• Computer proficiency - MS Suite
• Typing speed 45WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Occasional overtime as needed
• Bilingual skills a plus