Key skills
AI/ML Data OperationsProgram Management ToolsSenior Project ManagementStakeholder ManagementMultinational Team ManagementNegotiation SkillsAIMachine LearningMLAnalyticsTableauJiraProject ManagementCommunicationNegotiation
About this role
RWS Group is a company focused on providing AI data services, and they are seeking a Program Manager to manage large scale client programs. The role involves overseeing program delivery, maintaining client relationships, and ensuring quality and timeline requirements are met.
Responsibilities:
- Lead the end‑to‑end delivery for programs supporting a strategic client
- Oversee complex workstreams including annotation, labeling, linguistic validation, data operations, and ML pipeline support
- Implement governance frameworks, dashboards, and delivery controls that meet the strategic client’s standards
- Apply data-driven decision-making to optimize throughput, accuracy, and productivity
- Manage, mentor and motivate staff, provide project team oversight and supervision
- Oversee development of project plans and timelines, project specifications, and track execution of project tasks using defined metrics according to a measurement plan
- Ensure delivery KPIs, SLAs, quality targets, and performance metrics are consistently achieved
- Drive root-cause analyses and systemic improvement initiatives
- Track project P&L, budget and POs to ensure proper and timely invoicing
- Manage and maintain existing business and grow new opportunities within the account
Requirements:
- 5 – 7 years of experience in Senior Project Management in fields like Machine Learning or Data Services
- Deep understanding of AI/ML data operations, large-scale services delivery, or digital operations
- Exceptional communication, stakeholder management, and negotiation skills
- Proficiency with program management and analytics tools (e.g., Jira, Smartsheet, Tableau, Monday.com, etc.)
- Experience managing multinational delivery teams across multiple programs/projects within an account
- Proven experience in technology environment and in applicable vertical market
- Proven people, communication, and negotiation skills
- Ability to understand P&L financials
- Ability to maintain professionalism and confidentiality with proprietary information
- BS or BA degree in a business or technology related field preferred
- Experience working with hyperscale technology clients (strongly preferred)