Sr Director-Product Management

Windstream is a provider of high-speed broadband Internet and digital services. They are seeking a Senior Director of Product Management to lead product strategy and lifecycle performance for their fiber broadband and digital services, managing a team and collaborating with multiple departments to enhance customer experiences and portfolio growth.

Responsibilities:

• Own product strategy and portfolio management for fiber internet / broadband, value-added services, and offers across Consumer, MDU, and Business
• Define multi-year product vision and roadmaps; lead quarterly/annual planning, prioritization, and investment recommendations
• Drive product lifecycle management from concept to launch through adoption and optimization; lead lifecycle reviews and continuous improvement
• Lead go-to-market (GTM) alignment across Marketing, Sales, and Operations (positioning, packaging, pricing inputs, sales enablement, documentation)
• Own the CPE/device strategy (Wi‑Fi gateways/routers/ONTs): requirements, roadmap, lifecycle, certification, and performance in the field
• Build and manage strategic partnerships with OEMs and technology vendors; evaluate emerging technologies and solutions
• Improve end-to-end customer experience and operational efficiency (activation, installation, support journeys; cost-to-serve reductions)
• Establish product management operating model (governance, standards, decision forums, deliverables, and stakeholder engagement)
• Measure and improve portfolio performance using data and analytics (revenue, adoption, churn, margins, attach rates, activation rates, NPS/CSAT as applicable); partner with BI/Data Science on dashboards and insights
• Coach, hire, and develop high-performing product leaders; create a culture of customer focus, innovation, and data-driven decision-making

Requirements:

• College degree and 12+ years professional level experience with 4-6 years supervisory experience; or 16+ years professional level related experience with 4-6 years supervisory experience; or an equivalent combination of education and professional level related experience required
• Strong expertise in product lifecycle management (discovery, roadmap, launch, adoption, optimization) and modern delivery practices (Agile/Lean as applicable)
• Experience owning or influencing CPE/device ecosystems (routers, gateways, Wi‑Fi, ONTs) and hardware-enabled services
• Proven ability to build and manage strategic relationships with OEMs and technology partners/vendors
• Excellent stakeholder management and executive communication skills; ability to influence cross-functional leaders
• Strong analytical and KPI-driven approach (revenue, adoption, churn, margin, attach rates, activation, customer experience metrics)
• Ability to lead in a fast-paced, evolving technology environment with a customer-first mindset
• MBA or other advanced degree
• Experience with MDU connectivity solutions and partnerships (property managers/owners) and/or B2B product portfolios
• Background in pricing/packaging, offer design, and end-to-end go-to-market execution
• Experience building product operating rhythms (QBRs/MBRs, lifecycle governance, portfolio scorecards) and scaling teams/processes
• Familiarity with Wi‑Fi solutions (mesh Wi‑Fi, managed Wi‑Fi), device telemetry/analytics, and improving in-home/in-business connectivity performance
• Track record of launching differentiated products through ecosystem partnerships and platform capabilities