Business Analyst

Bridgeway Benefit Technologies is an industry leader in benefits administration solutions, seeking a Business Analyst to join their Professional Services team. The role involves collaborating with customers and internal teams to deliver projects, reviewing stakeholder needs, and conducting testing of software solutions.

Responsibilities:

• Engage directly with customers to facilitate the implementation, configuration, testing, and training of Bridgeway's software suite
• Effectively prioritize and execute multiple development projects, including eligibility files and module installations
• Translate business needs into well-defined and detailed requirements, user stories, and user-focused solutions and design documents
• Engage and positively influence stakeholders in requirements-gathering sessions and solution review meetings, demonstrating your ability to communicate with end users, executive sponsors, and IT resources
• Collaborate with cross-functional teams to ensure alignment with stakeholder needs and business objectives
• Utilize a variety of tools and resources to address customer application questions or issues related to database, system configurations/setup, product functionality, and business enhancements
• Develop and maintain a comprehensive understanding of our products, solutions, and capabilities

Requirements:

• Possess 3+ years of experience as a Business Analyst or in software implementation, with experience working with external clients
• Knowledge of the benefits administration or Taft-Hartley industry is a plus
• Ability to manage multiple projects, prioritize tasks effectively, and meet deadlines
• Exceptional written and verbal communication skills, with an emphasis on clarity and conciseness
• Demonstrate strong initiative and a natural aptitude for learning in a complex and ever-evolving technology environment
• Advanced proficiency in Microsoft Office products, particularly Excel
• Bachelor's degree in information systems, Computer Science, or a related field