Federal Express Corporation is a leading logistics company seeking a Sr Product Operations Manager to serve as a strategic partner to Group Product Managers and Engineering Leads. The role involves improving delivery systems, building scalable processes, and leading cross-functional product initiatives to ensure alignment and operational efficiency.
Responsibilities:
- Leads operations for a product group or portfolio, spanning multiple teams and stakeholders
- Shapes and runs quarterly and long-range planning processes, ensuring alignment to strategic goals
- Coordinates readiness for major launches, including dependency tracking, communications, and risk mitigation
- Builds and maintains dashboards for initiative health, delivery confidence, and KPI/OKR tracking
- Partners with product and engineering leadership to improve flow of work and remove operational bottlenecks
- Standardizes best practices across teams (e.g., intake, backlog grooming, defect triage, GTM workflows)
- Leads or contributes to enterprise-wide ops initiatives (e.g., tooling rollout, new governance models, value tracking)
- Coaches and mentors junior Product Ops Managers
- Lead and coordinate cross-functional product initiatives and programs across digital product teams, ensuring alignment on priorities, timelines, and deliverables
- Provide visibility into key initiatives, milestones, risks, and dependencies to support leadership decision-making
- Partner with product, engineering, and business stakeholders to ensure programs stay aligned with strategic goals and deliver expected outcomes
- Facilitate planning, coordination, and follow-ups across teams to maintain momentum on critical product initiatives
- Identify operational gaps or blockers and work with teams to remove obstacles and improve execution
- Support development of program updates, status reporting, and executive communications related to major initiatives
- Lead Product Operations coaching and enablement across digital product teams to improve consistency, speed, and product management practices
- Define and maintain product standards, playbooks, and operating guidelines to support effective product development and delivery
- Facilitate Communities of Practice (CoPs) for product managers and related roles, driving knowledge sharing, best practices, and continuous improvement
- Partner with product, engineering, and design leaders to identify capability gaps and implement training, frameworks, and resources to strengthen product execution
- Develop and deliver workshops, training sessions, and enablement materials that improve product management skills across the organization
- Continuously assess product processes and recommend improvements to strengthen the organization’s product operating model
- Performs other duties as assigned
Requirements:
- Serves as a strategic partner to Group Product Managers and Engineering Leads, bringing clarity to complex, cross-functional efforts, ensuring alignment, accountability, and operational rigor across multiple teams or high-impact initiatives
- Leads operations for a product group or portfolio, spanning multiple teams and stakeholders
- Shapes and runs quarterly and long-range planning processes, ensuring alignment to strategic goals
- Coordinates readiness for major launches, including dependency tracking, communications, and risk mitigation
- Builds and maintains dashboards for initiative health, delivery confidence, and KPI/OKR tracking
- Partners with product and engineering leadership to improve flow of work and remove operational bottlenecks
- Standardizes best practices across teams (e.g., intake, backlog grooming, defect triage, GTM workflows)
- Leads or contributes to enterprise-wide ops initiatives (e.g., tooling rollout, new governance models, value tracking)
- Coaches and mentors junior Product Ops Managers
- Lead and coordinate cross-functional product initiatives and programs across digital product teams, ensuring alignment on priorities, timelines, and deliverables
- Provide visibility into key initiatives, milestones, risks, and dependencies to support leadership decision-making
- Partner with product, engineering, and business stakeholders to ensure programs stay aligned with strategic goals and deliver expected outcomes
- Facilitate planning, coordination, and follow-ups across teams to maintain momentum on critical product initiatives
- Identify operational gaps or blockers and work with teams to remove obstacles and improve execution
- Support development of program updates, status reporting, and executive communications related to major initiatives
- Lead Product Operations coaching and enablement across digital product teams to improve consistency, speed, and product management practices
- Define and maintain product standards, playbooks, and operating guidelines to support effective product development and delivery
- Facilitate Communities of Practice (CoPs) for product managers and related roles, driving knowledge sharing, best practices, and continuous improvement
- Partner with product, engineering, and design leaders to identify capability gaps and implement training, frameworks, and resources to strengthen product execution
- Develop and deliver workshops, training sessions, and enablement materials that improve product management skills across the organization
- Continuously assess product processes and recommend improvements to strengthen the organization's product operating model
- Bachelor's degree in business or related field
- In lieu of a degree, 8 years of practical experience may offset education requirements
- Four years in product operations, agile program management, or enterprise delivery roles
- Experience with portfolio planning, PI planning, or enterprise Agile/SAFe environments
- Experience leading readiness and launch coordination for digital products
- Proven success driving cross-team initiatives with measurable outcomes
- Advanced proficiency in delivery tooling (Planview, Jira, ADO, Confluence, etc.)
- Executive communication skills, with the ability to translate complex progress into simple, actionable summaries
- Strong systems thinking—able to connect the dots across people, process, and tools
- Background in scaling operations for growing product organizations
- Experience leading complex cross-functional programs within a digital product or technology organization
- Strong organizational and program management skills, including planning, tracking, and coordinating initiatives across multiple teams
- Ability to navigate ambiguity and drive progress in fast-paced, evolving environments
- Experience working closely with product managers, engineering teams, and leadership stakeholders
- Strong communication skills with the ability to summarize progress, risks, and decisions clearly for leadership audiences
- Experience with program tracking tools and operational frameworks commonly used in product organizations
- Experience in Product Operations, Product Management, or Product Enablement roles within a digital product organization
- Deep understanding of modern product management practices, including discovery, prioritization, road mapping, and outcome-based delivery
- Demonstrated ability to coach product managers and teams on frameworks, best practices, and ways of working
- Experience developing playbooks, standards, or capability-building programs within product organizations
- Strong facilitation skills and experience leading communities of practice, workshops, or training sessions
- Ability to influence teams and leaders without direct authority