Digital Marketing / Sr Product Operations Manager-1

Federal Express Corporation is a leading logistics company seeking a Sr Product Operations Manager to serve as a strategic partner to Group Product Managers and Engineering Leads. The role involves improving delivery systems, building scalable processes, and leading cross-functional product initiatives to ensure alignment and operational efficiency.

Responsibilities:

• Leads operations for a product group or portfolio, spanning multiple teams and stakeholders
• Shapes and runs quarterly and long-range planning processes, ensuring alignment to strategic goals
• Coordinates readiness for major launches, including dependency tracking, communications, and risk mitigation
• Builds and maintains dashboards for initiative health, delivery confidence, and KPI/OKR tracking
• Partners with product and engineering leadership to improve flow of work and remove operational bottlenecks
• Standardizes best practices across teams (e.g., intake, backlog grooming, defect triage, GTM workflows)
• Leads or contributes to enterprise-wide ops initiatives (e.g., tooling rollout, new governance models, value tracking)
• Coaches and mentors junior Product Ops Managers
• Lead and coordinate cross-functional product initiatives and programs across digital product teams, ensuring alignment on priorities, timelines, and deliverables
• Provide visibility into key initiatives, milestones, risks, and dependencies to support leadership decision-making
• Partner with product, engineering, and business stakeholders to ensure programs stay aligned with strategic goals and deliver expected outcomes
• Facilitate planning, coordination, and follow-ups across teams to maintain momentum on critical product initiatives
• Identify operational gaps or blockers and work with teams to remove obstacles and improve execution
• Support development of program updates, status reporting, and executive communications related to major initiatives
• Lead Product Operations coaching and enablement across digital product teams to improve consistency, speed, and product management practices
• Define and maintain product standards, playbooks, and operating guidelines to support effective product development and delivery
• Facilitate Communities of Practice (CoPs) for product managers and related roles, driving knowledge sharing, best practices, and continuous improvement
• Partner with product, engineering, and design leaders to identify capability gaps and implement training, frameworks, and resources to strengthen product execution
• Develop and deliver workshops, training sessions, and enablement materials that improve product management skills across the organization
• Continuously assess product processes and recommend improvements to strengthen the organization’s product operating model
• Performs other duties as assigned

Requirements:

• Serves as a strategic partner to Group Product Managers and Engineering Leads, bringing clarity to complex, cross-functional efforts, ensuring alignment, accountability, and operational rigor across multiple teams or high-impact initiatives
• Leads operations for a product group or portfolio, spanning multiple teams and stakeholders
• Shapes and runs quarterly and long-range planning processes, ensuring alignment to strategic goals
• Coordinates readiness for major launches, including dependency tracking, communications, and risk mitigation
• Builds and maintains dashboards for initiative health, delivery confidence, and KPI/OKR tracking
• Partners with product and engineering leadership to improve flow of work and remove operational bottlenecks
• Standardizes best practices across teams (e.g., intake, backlog grooming, defect triage, GTM workflows)
• Leads or contributes to enterprise-wide ops initiatives (e.g., tooling rollout, new governance models, value tracking)
• Coaches and mentors junior Product Ops Managers
• Lead and coordinate cross-functional product initiatives and programs across digital product teams, ensuring alignment on priorities, timelines, and deliverables
• Provide visibility into key initiatives, milestones, risks, and dependencies to support leadership decision-making
• Partner with product, engineering, and business stakeholders to ensure programs stay aligned with strategic goals and deliver expected outcomes
• Facilitate planning, coordination, and follow-ups across teams to maintain momentum on critical product initiatives
• Identify operational gaps or blockers and work with teams to remove obstacles and improve execution
• Support development of program updates, status reporting, and executive communications related to major initiatives
• Lead Product Operations coaching and enablement across digital product teams to improve consistency, speed, and product management practices
• Define and maintain product standards, playbooks, and operating guidelines to support effective product development and delivery
• Facilitate Communities of Practice (CoPs) for product managers and related roles, driving knowledge sharing, best practices, and continuous improvement
• Partner with product, engineering, and design leaders to identify capability gaps and implement training, frameworks, and resources to strengthen product execution
• Develop and deliver workshops, training sessions, and enablement materials that improve product management skills across the organization
• Continuously assess product processes and recommend improvements to strengthen the organization's product operating model
• Bachelor's degree in business or related field
• In lieu of a degree, 8 years of practical experience may offset education requirements
• Four years in product operations, agile program management, or enterprise delivery roles
• Experience with portfolio planning, PI planning, or enterprise Agile/SAFe environments
• Experience leading readiness and launch coordination for digital products
• Proven success driving cross-team initiatives with measurable outcomes
• Advanced proficiency in delivery tooling (Planview, Jira, ADO, Confluence, etc.)
• Executive communication skills, with the ability to translate complex progress into simple, actionable summaries
• Strong systems thinking—able to connect the dots across people, process, and tools
• Background in scaling operations for growing product organizations
• Experience leading complex cross-functional programs within a digital product or technology organization
• Strong organizational and program management skills, including planning, tracking, and coordinating initiatives across multiple teams
• Ability to navigate ambiguity and drive progress in fast-paced, evolving environments
• Experience working closely with product managers, engineering teams, and leadership stakeholders
• Strong communication skills with the ability to summarize progress, risks, and decisions clearly for leadership audiences
• Experience with program tracking tools and operational frameworks commonly used in product organizations
• Experience in Product Operations, Product Management, or Product Enablement roles within a digital product organization
• Deep understanding of modern product management practices, including discovery, prioritization, road mapping, and outcome-based delivery
• Demonstrated ability to coach product managers and teams on frameworks, best practices, and ways of working
• Experience developing playbooks, standards, or capability-building programs within product organizations
• Strong facilitation skills and experience leading communities of practice, workshops, or training sessions
• Ability to influence teams and leaders without direct authority