Engineering Program and Account Manager

Real Time Consulting LLC (RTC) is dedicated to partnering outstanding engineering talent to support client success. The Engineering Program and Account Manager will oversee all phases of engineering program activity, including management, customer relations, and program execution, while driving business development and ensuring customer satisfaction.

Responsibilities:

• Responsible for the management of all phases of Engineering program activity, including organization, planning, direction, reporting, customer relations and satisfaction, program execution, resource oversight and management
• As head of the program/account team, s/he provides the overall program leadership, management, sustainability and growth
• For the success of this position, 7 specific focus areas have been identified. 2. Business Development/ Sales 3. Program Staff Management 4. Program Execution 5. Technical Performance and Schedule Management 6. Contract Structure and Pricing 7. Financial Performance Performance Measurement:
• Customer Relations and SatisfactionThoroughly assess customer needs to provide value-added solutions; represent the full spectrum of RTC capabilities and offerings Manage the account expectations while executing the program and resolving all issues to yield the highest level of customer satisfactionBalance customer needs, RTC objectives and resources to ensure objectives are alignedWork with all the internal and external customer teams to define, execute and extend the engineering programs and work ordersCollaborate with current customers to identify any risks to project that we can help mitigate by assessing any additional resource needs the current project may haveProvide weekly program progress status and maintain active internal team communication on changes (meetings)Introduce service and solutions options to current customers and develop new strategies to meet their needs. Expand current customer relations and revenue opportunities through organic growth activitiesWork with all the internal and external customer teams to define, execute and extend the engineering programs and work orders Identify staff member qualification criteria per program skill requirementsCollaborate with Recruiter(s) to identify ideal staff fit, and with HR to on and off board staff membersPrescreen / Interview and select candidates according to customer requirements and budgetIdentify the program staff structure to ensure maximum performanceIdentify supporting functional staff needsSet role and performance expectations and provide continual performance feedbackProvide overall leadership and direction to the program team to include coaching team members, resolving conflict, reviewing performance, and initiating corrective actions as neededAssure the engineering teams comply with standard company policies and procedures; educate, inform and enforce when neededReview engineering program team member’s status reports across projects and address issues as appropriate with close attention to customer needs and deadlinesRegularly evaluate current workflow processes; assist and assure the teams work as efficiently as possibleManage team capacities to help the team manage their bandwidth Establish and clearly communicate overall program objectives and long-term vision and strategy with internal and external clientsMeet multiple customer and company requirements while balancing the multiple roles of differing priorities.Execute timely and clearly communicate decisions and recommendationsEnsure program-wide focus on reliability, cost, schedule and adequacy of systems, procedures and people for short term goals and long-term successAddress business challenges and identify continual improvementDrive data-based decision-making throughout the programFacilitate and make adequate priority decisions between project quality, costs, resources, scope and schedule.Assess program risks and develop strategies for dealing with potential and identified risksAssess process flows on a continuous basis and make adequate recommendations for process improvements internally and with the customersDrive technical excellence by setting program standards and expectations, balancing risk and delivering performance across all identified program metricsWhen programs require, ensure all quality requirements for the customer and regulatory agencies are metManage all program and customer changes and issuesOversee the development of the program plans and critical milestonesMeet program plans and schedules by identifying and assessing risks and initiating necessary corrective actionsRecommend pricing based on the relevant market, as well as RTC’s business strategy, program objectives and related costsLead and manage contract proposals and negotiations to develop win – win solutionsDirect proposal preparation to ensure alignment with customer and RTC business strategy, compliance with all requirements, timely response to customer needs and a structure for program performanceCreate and manage program to financial pro-forma expectationsControl costs and related timing to maximize program results (client needs and profit)Identify/communicate risks and implement appropriate risk mitigation actionsManage program budgets to conform to policy, and work with the CFO to develop processes for requesting spending

Requirements:

• Bachelor's degree in Engineering, Computer Science, Business or other technical area
• 5 to 10 Years relevant Management experience in a Program Management capacity overseeing projects with 5 or more team members (individual contributors and/or managers)
• 5Y Experience in Full cycle Client Program fulfillment to include Opportunity identification/farming (sales); Order generation; Order fulfillment; Order execution
• Sharp and professional appearance, demeanor and communication with clients
• Self-directed, organized, detail oriented
• History of strong leadership, deep practical engineering knowledge and a track record for timely project delivery, project management, cost control and customer satisfaction
• Must be able to work effectively in a team environment and will interface closely with the RTCo staff
• Knowledge and creativity to the position as well as have the discipline to drive results and follow established processes
• Motivate when needed and hold staff members accountable
• Dynamic thinker, identify risks, and create & implement solutions
• Comfortable to be on the phone and be in the presence of Clients, referrals, and industry network connections
• Be open to suggestions and self-improvement; desire to constantly develop skills
• Perseverance with assigned tasks and projects, stay focused with strong discipline
• Must be able to synthesize and present data to client and management team – providing recommendations and alternate solutions
• Aerospace Industry experience
• PMP certification a big plus
• MBA a plus