Senior Business Analyst, Services Process Transformation

CDW is a leading multi-brand provider of information technology solutions, and they are seeking a Senior Business Analyst for their Services Process Transformation team. This role involves collaborating with business leaders to understand and improve processes, developing business cases for future state recommendations, and assisting in the implementation of those recommendations.

Responsibilities:

• Collaborate with stakeholders to clarify, prioritize and validate project requirements and business objectives/goals
• Derive a detailed understanding of the stated business problem and objectives and work with the stakeholder and technical team toward resolution to achieve the objectives
• Decompose business problems and work with the project team to determine the root cause, provide solution alternatives, and assist in change management activities
• Engage key stakeholders and subject matter experts to capture pain points/issues
• Collect data and perform data analysis to support validation of potential opportunity value
• Create process workflows, identification of bottlenecks and opportunities to improve the process from end-to-end
• Implement new or revised processes & prove out the value or effectiveness of proposed solutions
• Perform quantitative & qualitative analysis to help justify the investment necessary to deliver potential solutions
• Gather and prepare supporting analysis and design documentation from a business perspective
• Take part in system test plans and validate that business goals are accomplished
• Drive alignment of project objectives and solutions to organizational business strategies and objectives
• Serve as an internal consultant for cross-functional collaboration & knowledge sharing
• Maintain macro-view of key processes, application platforms and business outcomes
• Build credibility and trust across stakeholder groups
• Develop strong internal relationships with key stakeholders and subject-matter experts across the organization

Requirements:

• Bachelor's degree and 1 years total Information Technology experience OR, 5 years of experience within finance, data analytics, management consulting, business strategy, or process improvement
• Work experience in process definition including facilitation, process documentation, and process improvement
• Excellent organizational and time management skills
• Excellent written and verbal communication skills with the ability to effectively interact with all stakeholders
• Strong understanding of financial processes & concepts of a services business
• Critical thinker & creative problem solver
• Strong analytical skills
• Data-driven mindset and approach
• History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines
• Critical attention to detail & ability to stay focused on repetitive tasks
• Proficient in Microsoft Office tools, especially Excel
• Master's Degree, a plus
• Lean Six Sigma Green Belt, a plus
• Data, data analytics or data tools (e.g. Power BI, etc.) experience, a plus
• SQL / Python / R language experience or certification, a plus