Customer Service Specialist

Vail Health is the world’s most advanced mountain healthcare system, providing exceptional care in a state-of-the-art facility. The role of Customer Service Specialist focuses on enhancing patient satisfaction by resolving complaints, processing payments, and collaborating with team members for account resolution.

Responsibilities:

• Resolve patient and insurance issues through taking phone calls, answering voicemails, taking action on all correspondence, and working with walk-in patients
• Verify patient account balances, take payments, enter payments into system
• Communicate and collaborate with team members for account resolution
• May be required to process mail and patient refunds, as well as perform cash posting, billing, and patient follow-up
• Handle 95% of calls presented to individual Customer Service Call Center queues
• Fully document account activity in patient accounting system

Requirements:

• One year of health care experience preferred, either with a physician, a hospital, or in admissions