Program Manager, Enterprise Product & Platform

Great Day Improvements is a rapidly growing home improvement company in the U.S. The Program Manager, Enterprise Product & Platform is responsible for overseeing and integrating multiple related projects, ensuring program-level outcomes and coordinating workstreams to achieve broader enterprise objectives.

Responsibilities:

• Apply Enterprise Technology PMO methodology and governance standards to structure the program projects, parallel workstreams, sequencing, and shared delivery infrastructure
• Develop and maintain an integrated program plan covering cross-project dependencies, critical path, and shared milestones
• Operate within the governance cadences, reporting formats, tooling, and escalation paths defined by the Director, Enterprise Technology Portfolio & Delivery
• Identify shared components (platforms, integrations, data pipelines) and ensure they are built once and reused across workstreams
• Coordinate parallel-path projects to prevent integration gaps, rework, or conflicting technical decisions
• Maintain accountability for program health, quality, and outcomes across all constituent projects
• Monitor and resolve cross-project risks, issues, and dependency conflicts
• Drive integrated go/no-go decisions for milestones spanning multiple workstreams or requiring coordinated releases
• Conduct root-cause analysis on systemic delivery challenges and implement program-wide corrective actions
• Drive delivery accountability across internal teams and external partners for cross-workstream deliverables
• Coordinate readiness assessments, deployment plans, and change management activities across projects
• Serve as the program-level point of contact, delivering unified status, risk, and decision-support reporting within Enterprise Technology PMO reporting standards
• Contribute program data to the Director’s consolidated portfolio dashboard, ensuring accurate and timely inputs for executive reporting
• Facilitate alignment on program direction, scope changes, and priority trade-offs among project teams and business stakeholders
• Escalate portfolio-level conflicts, resource trade-offs, or decisions beyond program scope to the Director for resolution
• Partner with ETI leadership on capacity planning and sequencing across the program lifecycle
• Execute program delivery in full compliance with Enterprise Technology PMO methodology, governance standards, and project lifecycle requirements set by the Director
• Provide accurate, timely program data (financials, KPIs, risk posture, resource needs) to support the Director’s portfolio-level reporting and decision-making
• Ensure KPIs and business value definitions are documented at program initiation per EPMO standards and tracked through post-implementation review
• Lead post-implementation reviews at the program level and share findings with the Director to inform enterprise delivery practices
• Identify and surface governance gaps or improvement opportunities to the Director
• Manage vendor relationships and SOWs that span multiple projects within the program
• Ensure contract deliverables, Statements of Work, and assumptions align with ETI standards
• Drive accountability with vendors through structured checkpoints, performance reviews, and integration planning

Requirements:

• Bachelor's degree in Business, IT, Information Systems, Project Management, or related field
• 5+ years of professional experience managing technology projects, including at least 3 years in a formal program management or multi-project leadership capacity
• Demonstrated experience leading programs with multiple parallel workstreams, shared infrastructure, and interdependent delivery timelines
• Experience managing enterprise-scale Software Product, digital products, integration, data, or infrastructure programs
• Ability to design and manage integrated cross-program plans that connect dependencies, sequencing, and shared milestones across multiple teams
• Exceptional executive-level communication, facilitation, and stakeholder alignment skills
• Strong analytical capabilities, including program-level KPI development, consolidated risk management, and portfolio performance analysis
• Advanced experience with project and program management methodologies (Waterfall, Agile, hybrid)
• Proficiency with project and portfolio tools (Smartsheet, MS Project, Jira, etc.)
• PMP, PgMP, or equivalent program management certification
• Agile or scaled Agile certification (SAFe, PMI-ACP, ScrumMaster)
• Experience with tier-1 ERP systems (e.g., Microsoft Dynamics F&O, SAP, Oracle)
• Experience in mid-to-large scale technology organizations, preferably within multi-brand or multi-market environments
• Understanding of data governance, analytics, IT operations, or systems development practices
• Experience with organizational change management and enterprise adoption strategies spanning multiple concurrent initiatives
• Experience using AI tools and large language models (LLMs) to accelerate program documentation, risk identification, stakeholder communication, and process efficiency