Key skills
Communication
About this role
Computer Services, Inc. (CSI) is a forward-thinking software provider that helps community and regional financial institutions meet their customers' needs. They are seeking a Project Manager responsible for initiating, planning, executing, monitoring, controlling, and closing projects while ensuring successful delivery and customer satisfaction.
Responsibilities:
- Drives effective handover from project sponsor
- Executes kick-off meeting
- Reviews standard project plan and refines as required for each project based on complexity factors and impacts as identified by the team
- Ensure all team members are assigned to required project roles
- Reviews project plan highlights and team with the customer
- Discusses critical project success factors with the customer and gains their buy-in to support
- Establishes initial project setup
- Regularly engages and communicates with project teams to ensure project is progressing as planned
- Proactively identifies and manages key project issues & risks
- Regularly reviews project plan and other available information to gauge project status
- Regularly reviews time reporting to ensure actual work is in line with planned work
- Execute regular internal and external project status meetings
- Provides regular written project status updates
- Performs proactive and disciplined escalations of issues and risks that may put the project in jeopardy status
- Executes post project review meeting to identify lessons learned
- Executes project surveys to obtain the voice of the customer feedback and overall customer satisfaction with the project
- Proactively engages and contributes to building and continually improving methodologies, processes, and documentation
- Performs other duties as assigned
Requirements:
- Bachelor's degree or equivalent combination of education and relevant work experience
- A minimum of two (2) years of experience managing multiple project engagements
- Experience supporting internal and/or customer‑facing projects with defined scope and timelines
- Strong organizational, communication, and stakeholder‑management skills
- Ability to proactively identify risks, solve problems, and manage competing priorities