Customer Service Representative

Labcorp is seeking a Customer Service Representative for their Labcorp Employer Services division. The role involves acting as a liaison for the Wellness Testing Client Services team, addressing inquiries, resolving issues, and performing administrative tasks.

Responsibilities:

• Act as a liaison for the Wellness Testing Client Services team between Labcorp branch offices, regional laboratories, and customers to address inquiries and resolve issues
• Research, troubleshoot, and resolve customer concerns through email and phone correspondence
• Perform a variety of administrative and clerical tasks, including entering data into forms, spreadsheets, and databases
• Support wellness account initiatives
• Ability to work outside of normal business hours as needed

Requirements:

• Associates Degree
• 3 or more years' of customer service experience
• 1 or more years' working with MS Office (Excel, Word)
• Strong computer skills, especially Microsoft Office
• Exceptional organizational skills
• Excellent verbal and written communication skills
• Ability to focus on the client, understanding their message, reflecting on what is being said, and responding thoughtfully
• Detail oriented
• Critical thinking and problem-solving skills
• Ability to effectively navigate the organization and identify appropriate points of contact for various inquiries and processes
• Outstanding interpersonal skills
• Keen multi-tasking ability
• Adaptable and willing to learn new skills and technologies
• Strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment
• Current or prior Labcorp experience
• 1 or more years' experience with Labcorp Lab System (LCLS)
• 1 or more years' experience with Labcorp Testing System (LCTS)
• 1 or more years' experience with Labcorp Billing System (LCBS)