SAP Concur, Senior Customer Success Manager (Regulated Industries)

SAP is a leader in enterprise software, aiming to help the world run better. They are seeking a Senior Customer Success Manager to work with enterprise customers in the Healthcare industry, focusing on achieving business goals and expanding the adoption of SAP Concur’s technology. The role involves cultivating relationships, driving customer success, and contributing to the growth of the Healthcare vertical.

Responsibilities:

• Help customers achieve their business goals and expand the adoption of SAP Concur’s technology footprint
• Partner with cross-functional teams in sales, pre-sales, services and support
• Cultivate mid and C-level relationships at each account, bringing data-driven insights to life
• Measure success through growth, attrition, retention, demand generation metrics, and overall customer relationship health
• Develop and document advanced, cross functional, account strategies that drive success through delivering value and insight relevant and unique to each customer
• Establish, maintain and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy
• Facilitation of executive meetings that measure progress which aligns to a strategic vision
• Run your business on the numbers: familiarity with SaaS/cloud recurring revenue economics; accurate, detailed risk, growth and attrition forecasting; understanding of whitespace impact; consistency in reporting