Account Manager, Small and Medium Business Group (SMBG)

Meta is a technology company focused on connecting people and businesses through innovative solutions. The Account Manager will lead AI-driven sales efforts, manage client accounts, and collaborate with teams to optimize sales strategies and enhance customer satisfaction.

Responsibilities:

• Manage and develop a portfolio of client accounts, achieving and exceeding sales targets and performance metrics, ensuring high levels of customer satisfaction
• Identify upselling and cross-selling opportunities, and create targeted business strategies, through customer strategic planning, operational rigor and sales acumen
• Responsible for harnessing data insights to inform strategic decision-making, leveraging the power of AI and automation to deliver tailored client recommendations, and adoption of Meta's products
• Educate clients on product solutions and best practices to drive the adoption of Meta's proven value solutions, thereby enhancing and growing existing business partnerships
• Collaborate with cross-functional teams to design and implement solutions that align with client objectives
• Drive sales process from scoping to closure, executing end-to-end pipeline management with operational rigor, leveraging tools such as CRM to drive business outcomes

Requirements:

• 5+ years experience in sales, account management, or business development sectors
• Bachelor's Degree
• Proven ability to navigate ambiguous and rapidly changing environments, demonstrating flexibility and a growth mindset in response to new challenges and opportunities
• Demonstrated capacity to thrive in team-focused environments with a customer-centric approach, prioritizing deadlines and business goals
• Experience leveraging data analysis, problem-solving, and strategic planning skills to translate business objectives into actionable plans
• Proven track record of working collaboratively with cross-functional teams, sharing knowledge and expertise to drive collective success and achieve business outcomes
• Experience in Sales or Advertising industries
• Advanced degree in a relevant field, or certifications in account management, project management, etc
• Proven technical skills (Excel, Google Suite or data analytics tools)
• Familiarity with Meta's suite of advertising solutions
• Experience collaborating with cross-functional teams and managing key internal stakeholder relationships to effectively support customer needs