Operation Technician : Operations Tech II - Enterprise Ethernet Repair

Position: Operations Tech II - Enterprise Ethernet Repair

Location : Denver CO ( Onsite / Hybrid and Local )
Type of Job : Contract : 12 Months
Experience : 10+ Years

The Main Responsibilities
Technician for customer/company network systems installation and/or maintenance activities.
Provides accurate and consistent customer communication during established intervals using phone, email, and ticketing notes.
Troubleshoots, manages and corrects customer service issues that are in an impaired or out of service condition.
Resolves complex network problems involving power, network hardware and software, lines, modems and terminals.
Uses software and hardware tools to identify and diagnose network status and problems; conducts complex network monitoring equipment installation and maintenance activities; resolves complex trouble tickets

What We Look For in a Candidate
2 years of college or technical school in electronics or telecommunications preferred
Entry level experience and/or knowledge of at least one of the three major technical disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7) and TCP/IP (routers/higher-layer protocols)
Strong analytical skills
Strong verbal and written communication skills
Ability to effectively prioritize workload
Resourceful, innovative, and creative
Work in a face-paced and ever-changing 24x7 environment, work rotating shifts, weekends, and holidays
Ability to work extra hours, including weekends or holidays to support the operations staff

Shift Timings: Sunday Thursday 6am-2pm MDT/MST, Tuesday Saturday 6am 2 pm MDT/MST, or Sunday- Monday; Friday Saturday 6am 4pm MDT/MST