QA Lead Duck Creek (Insurance Policy & Billing)

Job Title: QA Lead Duck Creek (Insurance Policy & Billing)

Location: Cleveland, OH (Hybrid-3 days)

Duration: Long Term

Job Summary

We are seeking an experienced Onsite QA Lead with strong expertise in Duck Creek Policy & Billing and deep knowledge of the Commercial P&C Insurance domain.

This role will act as the primary liaison between business stakeholders and offshore QA teams, ensuring high-quality delivery, effective communication, and alignment with business expectations.

The candidate should also have exposure to automation and drive adoption across the program.

Key Responsibilities

Onsite Coordination & Stakeholder Management

Act as the single point of contact (SPOC) for QA at the client location

Collaborate closely with business users, product owners, and SMEs

Translate business requirements into test strategies and actionable tasks for offshore teams

Provide real-time updates, risk identification, and mitigation plans

QA Strategy & Leadership

Define and drive end-to-end QA strategy for Duck Creek implementations

Lead test planning, estimation, and execution across releases

Ensure alignment with business priorities, timelines, and quality goals

Drive shift-left and quality engineering practices

Duck Creek & Insurance Testing

Lead validation of Duck Creek Policy & Billing modules

Oversee testing of critical workflows:

o Submission Quote Bind Issue

o Endorsements, Renewals, Cancellations

o Billing lifecycle (Account setup, invoicing, payments, collections)

Ensure accuracy in rating, underwriting, and policy lifecycle processes

Validate integrations with external systems and APIs

Automation Enablement

Promote automation-first mindset across QA teams

Identify and prioritize automation candidates (API & UI)

Collaborate with automation teams to improve the following:

o Coverage and efficiency

o Execution stability and CI/CD integration

Track and report automation ROI and progress

Offshore Team Management

Lead and coordinate offshore QA teams (manual + automation)

Provide clear direction on test scenarios, priorities, and deliverables

Conduct reviews, status tracking, and quality audits

Mentor team members and ensure adherence to best practices

Test Execution & Quality Governance

Ensure comprehensive test coverage (functional, integration, E2E)

Monitor defect metrics, leakage, and quality KPIs

Perform root cause analysis (RCA) for production/pre-production issues

Support UAT cycles and business validation

Required Skills & Qualifications

Must-Have

Strong experience in Duck Creek Policy & Billing testing

Deep expertise in Commercial P&C Insurance domain

Proven experience in QA Lead / Onsite Coordinator role

Exposure to test automation frameworks and practices

Strong skills in:

o Stakeholder management

o Test strategy and planning

o Defect management and RCA

o Agile/Scrum methodologies

Key Competencies

Excellent client-facing and communication skills

Strong leadership and team coordination abilities

Ability to bridge business and technical teams effectively

High ownership and accountability for delivery

Experience

10 14 years in QA / Testing

4+ years in QA Lead / Onsite role

Strong experience in Duck Creek implementations

Exposure to automation initiatives