Customer Service Representative

Customer Service Representatives 

Job Scope:

Produces consistent customer and financial growth through effective lending and sales practices, with an emphasis on customer retention. Achieves targeted financial results through the proper execution of company policies, procedures and lending programs. Assists with all aspects of customer account management. Complies with all federal, state and local regulations

Responsibilities:

• Effectively communicates the benefits of company products and programs during inbound and outbound sales opportunities
• Ensures loan applications are complete, accurate and verified to maintain proper customer files
• Explains contracts to customers thoroughly and ensures all necessary documents are completed and signed by both parties to meet federal, state and local requirements
• Produces consistent customer growth through effective lending and account management practices, with an emphasis on customer retention
• Assist in account management to meet minimum revenue requirements

Benefits and Compensation Overview:

• Majority company paid Health, Dental, and Vision
• 401k Program
• Life and Disability Insurance
• Paid sick leave and personal days
• Paid vacation and major holidays
• Competitive hourly wages
• Online and classroom training provided