About this role
Amazon is a leading technology company that is seeking an Account Manager for their Hub Delivery team. In this role, you will manage a portfolio of Hub Delivery Partners, focusing on performance reviews, strategic partnerships, and capacity management to enhance operational efficiency in Amazon's last mile delivery network.
Responsibilities:
- Conduct performance reviews analyzing partner health and reliability metrics to provide data-driven recommendations
- Execute coaching interventions on operational best practices to achieve and maintain performance benchmarks
- Monitor performance trends and implement proactive interventions to prevent deactivation
- Serve as primary escalation point for partner issues, coordinating rapid resolution across internal teams
- Communicate operational impacts, program updates, and network changes with urgency and clarity to external stakeholders
- Act as partner advocate, channeling feedback to drive systemic improvements across Hub Delivery operations
- Identify workflow inefficiencies and formulate network-level operational improvements
- Collaborate with cross-functional teams to deliver high-quality solutions addressing partner pain points
- Partner with planning teams on volume forecasting and capacity optimization
- Support partner scaling initiatives while maintaining quality standards
- Analyze territory performance data to identify expansion opportunities and risk mitigation strategies