Business Analyst – Salesforce Commerce Cloud

Gulf Coast Automation Group is seeking a Business Analyst – Salesforce Commerce Cloud for a 12-month contract role. This position focuses on supporting a digital commerce transformation for a pharmaceutical client by bridging business needs and technical solutions across the Salesforce Commerce Cloud platform.

Responsibilities:

• Lead and support discovery sessions to gather business requirements and define scope
• Translate business needs into detailed functional requirements and user stories
• Collaborate with architects and developers to ensure alignment between business goals and technical solutions
• Support the design and implementation of Salesforce Commerce Cloud B2B and B2C storefronts
• Document and analyze current and future-state business processes, particularly around commerce and order management
• Assist in defining requirements for OMS integration and order capture workflows
• Partner with stakeholders to enhance customer engagement, loyalty, and digital experience strategies
• Support testing efforts, including UAT coordination and validation of business requirements
• Maintain and manage product backlogs, ensuring priorities are aligned with business objectives
• Act as a liaison between business stakeholders, technical teams, and offshore resources
• Contribute to continuous improvement and optimization of commerce processes

Requirements:

• Experience as a Business Analyst on Salesforce Commerce Cloud (Demandware) projects
• Strong understanding of B2B and B2C commerce processes, including digital storefronts
• Experience gathering and documenting business and functional requirements for commerce platforms
• Familiarity with headless/decoupled commerce architectures and modern digital ecosystems
• Experience working with OMS (Order Management Systems) and SAP integrations
• Knowledge of order capture, checkout flows, promotions, and fulfillment processes
• Experience supporting customer engagement, loyalty, and personalization initiatives
• Ability to facilitate discovery sessions, workshops, and stakeholder interviews
• Experience working in Agile environments, including writing user stories and managing backlogs
• Strong collaboration skills with technical teams, architects, and offshore developers
• Excellent communication and documentation skills in a client-facing environment
• Must be located in the U.S. and available for key meetings as needed