Product Line Manager, Premium Services

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. The Product Line Manager, Premium Services will design, plan, develop, and lead a portfolio of premium network services, ensuring the delivery of a premier customer experience and driving revenue growth across the Network Services portfolio.

Responsibilities:

• Owns and drives the end-to-end product and experience strategy for the Elevate services portfolio, including Premium Support, Optimization Services, and Lifecycle Services
• Defines what ‘premier experience’ means in clear, measurable terms and translates that vision into scalable service capabilities
• Establishes multi-year roadmaps aligned to customer needs, market trends, and company strategy
• Builds compelling value propositions, target customer segmentation, and business cases tied to retention, expansion, and lifetime value
• Synthesizes customer feedback, market insights, and operational data into actionable product decisions
• Serves as an internal and external evangelist for Elevate services and the premium customer experience
• Leads alignment across Product, Support, Engineering, Services, Supply Chain, Sales, and Marketing to deliver Elevate outcomes
• Ensures services are operationally scalable, supportable, and financially viable across regions and segments
• Partners with GTM teams to drive attach, adoption, and lifecycle engagement
• Owns financial performance for Elevate services, including revenue growth, margins, attach rates, and cost efficiency
• Defines and tracks KPIs tied to customer experience, service performance, and business impact
• Continuously evaluates portfolio health, driving simplification, modernization, and exit decisions where appropriate
• Leads, mentors, and develops a senior product management team focused on complex, experience-led services
• Establishes high standards for product discipline, customer empathy, and data-driven decision making
• Builds future-ready capabilities in recurring revenue, XaaS, and lifecycle-based value creation

Requirements:

• Bachelor's degree in computer science, engineering, or a related field; MBA or advanced degree preferred
• 10+ years of experience in product management or services leadership within high-tech or networking environments
• Deep experience with premium support, lifecycle services, optimization services, and ITSM-driven service models
• Strong financial acumen with demonstrated success in recurring revenue and subscription-based offers
• Exceptional executive communication, influence, and leadership skills