Customer Service Associate (Project Management Experience) | Visayas/Mindanao

Peak Support is a company dedicated to delivering exceptional customer service while valuing its employees. They are seeking Customer Service Associates with project management experience to provide support in a remote environment and ensure client satisfaction through effective communication and problem-solving skills.

Responsibilities:

• Deliver exceptional customer service to clients
• Manage inquiries via email, chat, phone, and other platforms
• Work independently with minimal supervision
• Complete all required initial training
• Adapt to evolving procedures and processes
• Convey technical concepts to non-technical audiences effectively
• Handle customer inquiries and concerns with empathy and patience

Requirements:

• Proven experience in customer service with direct client-facing and project management, preferably in a BPO setting
• Strong oral and written communication skills
• Versatility in managing inquiries via email, chat, phone, and other platforms
• Adaptability and ability to thrive in fast-paced environments
• Flexibility to work in voice, non-voice, or blended programs
• Proficiency in Microsoft Office applications, with at least average skills in MS Excel
• High attention to detail and strong organizational skills
• Analytical thinking and problem-solving abilities, with some technical aptitude
• Ability to work independently and reliably with minimal supervision
• Commitment to completing all required initial training
• Willingness to work on shifting schedules, including weekends and holidays
• 1–2 years of customer service experience is required
• Exceptional attention to detail and accuracy
• Ability to perform repetitive tasks while maintaining focus and consistency
• Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset
• Adaptability to evolving procedures and processes
• Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively
• Empathy and patience in handling customer inquiries and concerns