Sr. Product Success Manager (for product managers who want to guide other product teams)

Aha! is the world's #1 product development software, empowering teams to bring their strategy to life. The Sr. Product Success Manager will provide consultative support to customers, guiding them in improving how they innovate and build software while delivering responsive customer service and mentoring team members.

Responsibilities:

• Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software
• Delivering responsive customer service using our proven frameworks
• Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
• Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
• Helping customers integrate Aha! software with their existing tools (e.g., development systems)
• Sharing customer feedback internally
• Testing new product functionality as needed
• Mentoring newer team members as they lead demos, share best practices, and help customers with integrations

Requirements:

• Product management experience is a must-have
• You need to prefer working with customers 100% of the time rather than defining requirements and guiding development work
• Six+ years' experience defining, managing, or launching new functionality at a growing software or technology company
• Influenced or defined the detailed go-to-market process used to achieve product and business goals
• Learned complex software applications and workflow methodologies
• Written clear instructions to answer questions and explain best practices
• Independently resolved hard challenges