FSL Architect

FSL Architect
St. Louis, Missouri Onsite

Job description:

• Lead discovery and design sessions with clients to deeply understand business processes and field service requirements.
• Individual must be Field service consultant certified, advanced field service accreditation is nice to have
• Individual should have excellent knowledge in Sales/Service Cloud & specifically FSL experience
• Individual must show case real 3-4 implementation experience on FSL.
• Drive discussions & workshop with Client Senior Execs and Client Chief Architects
• Define the optimal scheduling strategy by configuring and deploying complex scheduling policies, work rules, and service objectives within ESO.
• Design and architect integrations with external systems (e.g., third-party mapping services) to support field service operations.
• Provide technical guidance and oversight to the development team, ensuring all configurations and customizations (Apex, LWC, Flows) adhere to architectural standards and FSL best practices.
• Ensure that the implemented solution is scalable, maintainable, and performs optimally, even with large data volumes.
• Work hands-on with FSL configuration, including the data model (Work Orders, Service Appointments, Service Resources), territories, and capacity-based resource planning.
• 10+ years of experience in the Salesforce ecosystem, with at least 5-8 years as a Solution or Technical Architect.
• Extensive, hands-on experience specifically with Salesforce Field Service (FSL) and its managed package.
• Deep expertise and practical experience working with the Enhanced Scheduling and Optimization (ESO) engine, including configuration of scheduling policies, service objectives, and resource priority settings.

Thanks & Regards,

Pankaj Singh - Team Lead

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