Sr. Concierge Associate

Company Description

Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Job Description

Schedule: Monday - Friday, 9:00am - 6:00pm

Job duties

(* denotes an “essential function”) 

• Welcoming guests in the office lobby as the main point of contact for any visitor/guest or employee for the organization
• Ensuring a seamless and personal guest journey
• Escorting guests to their booked meeting room within the building, informing the host of the guest’s arrival
• Understand customer’s needs and provide them with 5 Star professional service.
• Attending to guest's wishes and requirements.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arrange events, excursions, transportation etc. upon request from guests
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Handling external and internal calls in a professional manner
• Assisting hospitality department setting up rooms with beverages and food
• Manage any external catering requirements from third party vendors
• Booking of meeting rooms using EMS, OfficeSpace and MS Outlook accurately and ensuring that all AV, room layout and food and beverage requirements are noted
• Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
• Booking of transport for employees and clients
• Managing Visiting Attorney office, room bookings and visitor pass management
• Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
• Occasional requirement to support client functions that run into the evening
• Always acting according to the client’s standards
• Assist in the daily production of clients visiting attorney email.

Qualifications

• 5-7 years previous experience working in a Concierge/Host role for a blue-chip company within a high-end Hotel, Country Club, Restaurant, Retail or applicable Commercial environment.
• Outstanding guest services skills, sophisticated verbal & written communication skills
• Good time management skills
• Have great interpersonal skills and an outgoing personality.
• Must possess a professional presentation and presence
• Have an excellent command of the English language, both in verbal and written communication.
• Be highly organized and have an eye for detail.
• Be able to work well under pressure and have the ability to act pro-actively and intuitively.
• Ability to prioritize, work under pressure, plan ahead and anticipate problems
• Excellent communication skills both written and verbally
• To act with integrity at all times and embrace the company philosophy.
• Relationship management and communication: ability to create and maintain strong relationships and channels of communication with key interfaces and the business
• Administrative skills: ability to multitask, prioritize workload and provide administrative support.
• Customer focus: passion and ability to understand the needs of the client and provide customer service and superior client service.

Additional Information

The rate of pay for this role at the noted RRD location is $26.50 / hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and visioncoverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans