Customer Service Specialist

Seco Tools is a global organization with over 80 years of experience in innovation and manufacturing. They are seeking a Customer Service Representative to deliver a world-class customer experience by responding to inquiries, resolving issues, and collaborating with internal teams to ensure seamless service.

Responsibilities:

• Customer Support: Respond to inquiries, resolve issues, and ensure customer satisfaction
• Database Management: Maintain accurate customer records, including delivery addresses and contact details
• Order Management: Process and monitor orders from entry to invoicing, including returns and claims
• Quotations: Collaborate with sales to prepare accurate and competitive quotes
• Issue Resolution: Proactively identify and address potential delays using tools like Power BI
• CRM Management: Handle CRM tasks and cases efficiently and within service level agreements
• E-commerce Growth: Support initiatives to expand our digital customer engagement
• Cross-functional Collaboration: Work with procurement and warehousing teams (where applicable) to ensure timely delivery and stock management

Requirements:

• 2–6 years of experience in a customer service role
• Diploma or Bachelor's degree in any field
• Proficiency in Microsoft Office 365 and familiarity with ERP systems
• Strong communication and problem-solving skills
• Ability to work independently and manage multiple priorities
• A collaborative mindset and commitment to continuous improvement