Customer Service Analyst

Pride Health is a company focused on creating innovative healthcare solutions that improve lives. They are seeking a Customer Service Analyst to manage customer issue resolution, analyze payment behaviors, and collaborate with internal partners to enhance customer experiences and productivity.

Responsibilities:

• Leading end-to-end customer issue resolution management and analysis for customers in one of company's Business Groups for the USAC Customer Operations
• Supporting customers and internal partners by collaborating with business group customers and internal clients such as sales teams to resolve delinquent accounts
• Utilizing effective oral and written communication to drive results and deliver a positive customer experience
• Performing in-depth analysis of customer payment behaviors, reviewing open accounts receivable items, and investigating causes of delinquency to implement effective resolution strategies
• Establishing and maintaining strong credibility and trust with customers and business partners by ensuring timely, accurate CIR resolution processing and detailed reporting

Requirements:

• Accounts Receivable
• Customer Service
• Financial Analysis
• Continuous Process Improvements
• Customer Behavior Analysis
• Accounts Receivable / Collections
• Direct experience in B2B Collections
• Dispute Management within Accounts Receivable
• Knowledge of financial statement analysis, negotiation, and credit/financial counsel principles
• Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint) and Power BI reporting
• Strong organizational and soft skills
• Initiative in process improvement and ability to influence change management activities
• Experience with Lean Sigma projects, cross-functional teams, or equivalent