Product Operations Manager, AI & Systems

Ontra is the leader in AI-powered solutions for the private markets, transforming unstructured data into actionable intelligence. They are seeking a Product Operations Manager, AI & Systems to design and optimize operational systems, enhance AI-enabled workflows, and establish clear operational standards for their legal technology products.

Responsibilities:

• Develop and refine operational systems, tools, and AI-enabled workflows to enhance the efficiency of Product, Engineering, Design, and Data teams in delivering legal technology products
• Create and test prototype AI and automated solutions, ensuring their efficacy before broader implementation to streamline operations and enhance product development
• Conduct audits of R&D processes to identify areas of friction and map system dependencies, followed by implementing scalable process improvements and establishing clear operational standards
• Assess and identify tooling gaps, engage in conversations with vendors, and collaborate with Legal and Security teams to ensure the selection of appropriate solutions
• Facilitate collaboration among Product, Engineering, Legal, Security, GTM, and Operations teams, ensuring alignment on priorities and seamless execution of projects
• Lead the implementation and rollout of process improvements, ensuring they are properly documented and their impact is measured to validate success and drive continuous improvement

Requirements:

• 3+ years in Product Operations, Engineering Operations, Technical Program Management, or similar roles
• Competence in applying AI tools to prototype or automate workflows
• Proven ability to build or enhance operational systems tailored for technical teams
• Demonstrated experience in evaluating and implementing tooling ecosystems effectively
• Possess a foundational understanding of APIs, automation concepts, light scripting, and low-code tools