Product Strategy & Analytics Manager

Compunnel Inc. is seeking a data-driven and strategic leader to enhance the customer experience through analytics and operational excellence. The Product Strategy & Analytics Manager will own end-to-end initiatives, working cross-functionally to define customer experience strategies and analyze data to drive measurable business impact.

Responsibilities:

• Define and drive customer experience strategy using data-driven insights
• Identify opportunities to improve processes, reduce friction, and enhance overall customer satisfaction
• Lead high-impact initiatives from ideation to execution, delivering measurable results
• Analyze large datasets using SQL and Excel/Google Sheets to uncover trends and actionable insights
• Translate business questions into structured analyses and clear recommendations
• Design and execute A/B tests to evaluate product and operational improvements
• Define, track, and optimize key performance indicators (KPIs)
• Identify performance gaps, root causes, and improvement opportunities
• Build dashboards and reporting frameworks to monitor ongoing performance
• Own and enhance complex Google Sheets-based models ensuring accuracy and scalability
• Develop and maintain ETL workflows and automated reporting solutions
• Leverage Python (preferred) to streamline manual processes and improve efficiency
• Partner with Product, Engineering, and Operations teams to implement solutions
• Communicate insights effectively to both technical and non-technical stakeholders
• Influence decision-making through data storytelling and structured thinking

Requirements:

• 6+ years of experience in Strategy, Operations, Analytics, Product, or Management Consulting
• Prior experience working at a tech company
• Advanced proficiency in SQL (required)
• Strong experience with Excel or Google Sheets
• Experience with A/B testing and experimentation frameworks
• Bachelor's degree in Math, Statistics, Economics, Computer Science, or related field
• Experience with Python for data analysis or automation
• Familiarity with ETL processes and data pipelines
• Experience in customer experience, marketplace, or support strategy
• Background in high-growth tech companies such as Uber, or Amazon
• Exposure to AI/ML models or advanced analytics techniques