Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance

SAP is a leading company in enterprise resource planning and business applications, seeking a Solution Customer Success Manager for their Office of the CFO. The role involves building executive relationships, maximizing customer value, and driving the adoption of SAP oCFO solutions while supporting sales and managing renewals.

Responsibilities:

• Act as a trusted advisor: Build deep executive relationships and earn trusted advisor status with customers
• Maximize customer lifetime value: Deliver solution area expertise to customer executives and their line of business
• Accelerate value delivery: Drive rapid adoption and consumption of SAP oCFO solutions
• Identify new opportunities: Leverage new or expanded SAP solutions, including the upcoming SAP Cloud Business Suite
• Mitigate churn: Manage renewals of SAP solutions/services
• Support sales: Identify sales leads and assist in expansion and upsell efforts
• Crisis management: Handle difficult customer situations and de-escalate crises
• Drive renewals and expansions: Focus on subscription or perpetual license-based solutions