Business Analyst-III

Russell Tobin is seeking a dynamic, results-driven Strategy & Operations Manager with a strong background in customer experience, operations, and data-driven strategy. This role will play a key part in shaping initiatives that enhance customer experience and drive measurable business outcomes.

Responsibilities:

• Help define and execute strategies to improve customer experience and operational performance
• Analyze customer data and feedback to identify opportunities and recommend improvements
• Drive initiatives that deliver measurable business impact
• Monitor and optimize KPIs tied to customer experience and operational success
• Identify performance gaps, root causes, and improvement opportunities
• Lead initiatives that drive measurable KPI improvements
• Ensure strong data governance, version control, and data integrity
• Build and maintain analytical models using SQL and Google Sheets/Excel
• Develop dashboards, reporting frameworks, and KPI tracking systems
• Automate reporting workflows; leverage Python (preferred) for efficiency
• Perform deep-dive analyses on large datasets to inform strategic decisions
• Design and execute A/B tests and ETL processes
• Partner with stakeholders across teams to drive alignment and execution
• Communicate insights clearly to both technical and non-technical audiences
• Influence decision-making through data-driven storytelling

Requirements:

• 6+ years of experience in strategy, operations, consulting, product, or related fields
• Experience working in a tech company environment
• Strong analytical skills with expertise in SQL (required)
• Strong analytical skills with expertise in Excel / Google Sheets
• Strong analytical skills with expertise in ETL processes
• Strong analytical skills with expertise in A/B testing
• Bachelor's degree in Math, Statistics, Economics, Computer Science, or a related field
• Proven track record of driving cross-functional initiatives and delivering results
• Ability to solve complex problems quickly and independently
• Strong ownership mindset with the ability to operate in ambiguous environments
• Excellent communication and stakeholder management skills
• Python experience (preferred)
• Experience building AI models (preferred)