About this role
Conduent delivers mission-critical services and solutions for Fortune 100 companies and governments. The Customer Service Representative II will support child support customers through an inbound call center, providing exceptional customer service and resolving inquiries efficiently.
Responsibilities:
- Answer calls in a timely manner, as they are automatically received through blended call queues
- Provide a one-call resolution through asking pertinent questions to understand members’ concerns
- Maintain up to date support knowledge through offered training
- Accurately document requests, status changes, complaints, and grievances
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements:
- High School diploma or GED
- Have 1 year of Customer Service/Call Center Experience
- Ability to submit to and pass a background check
- Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to sit for long periods of time
- Possess proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs