Senior Business Operations Manager

Must Haves:

Sales ops experience, forecasting experience, managing headcount lifecycle (analyzing pipeline and deal, capacity and model incremental headcount needed), positive attitude, data analysis (excel), ability to drive and get into the details while summarize, business partnering experience w/ VP and Sr. Director level, post sales experience would be ideal. Knowledge of renewals would be helpful.

To be successful in this role you have:

• Strong AI aptitude: Demonstrated experience leveraging AI-powered tools for analytics, workflow automation, predictive modeling, or decision support. Comfortable exploring new AI capabilities and integrating them into operational processes.
• 3-6 years of experience in business operations, customer success operations, or program management ideally in a SaaS or subscription-based business environment
• Demonstrated ability to build relationships and collaborate effectively with cross-functional teams and stakeholders at various levels
• Strong analytical skills with the ability to work with data, identify trends, and create actionable insights using modern analytics and AI tools
• Experience building dashboards, scorecards, and tracking mechanisms to monitor performance (familiarity with AI-enhanced analytics platforms a plus)
• Experience with headcount planning, capacity modeling, and resource allocation in customer-facing organizations
• Proven track record managing multiple initiatives simultaneously with strong organizational and project management skills
• Excellent communication skills with the ability to synthesize complexity and present clear recommendations
• Familiarity with customer success metrics (GRR, NPS, health scores, adoption metrics) and how they drive business outcomes
• A proactive, solutions-oriented mindset with enthusiasm for leveraging AI and automation to scale operations