Manager, Production Technology Support

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

The Manager of Production Technology Support balances day-to-day operations, such as management of a dynamic team providing best-in-class live television production support for NBCU, with forward-looking planning and execution around live television production technology strategy, process methodology, architecture, and collaboration with cross-functional business teams and partners. This position will have direct management of the Miami, FL-based team supporting live television production control rooms, studios, and related equipment at the Telemundo Center.

Responsibilities:

Team Leadership

• Build and maintain a strong engineering team.
• Provide regular employee feedback and performance reviews.
• Develop partnerships across NBCU engineering teams with cross-facility support and engagement.

Television Production Technology Support and Maintenance

• Assume responsibility for the technical performance of Studios, Control Rooms and associated systems for the NBCU Telemundo Center production facility.
• Responsible for the team that provides around-the-clock technical support of a complex broadcast production environment consisting of multiple studios and production control rooms.
• Monitor and oversee operational readiness of current facilities, maintaining in-depth understanding of all relevant technical systems.
• Coordinate the activities of team involved in the maintenance, support, deployment and configuration of broadcast equipment.

Event Production Design and Support

• Collaborate with production to design technical plans supporting special, multi-camera live events.
• Work with production clients to successfully execute tactical support of event productions.
• Leading up to and during events, provide around-the-clock technical support of the broadcast production.

Client Management

• Take a responsible role for projects and act as client interface, working both formally and informally with operations teams, clients, and executive management.
• Track timelines, manage priorities and schedules, and set client expectations.
• Capture technical requirements, provide solutions, and ensure resources are available to hit required timelines.

Monitoring and Security

• Collaborate closely with the NBCU cyber security team to build systems with security best practices.
• Collaborate in building out enterprise-wide monitoring systems with automated alerting and dashboarding interfaces for easy troubleshooting.

Qualifications

• Bachelor’s degree in Film Production, Broadcasting, Computer Science, Electrical Engineering or related fields, or equivalent work experience.
• 2110 Standards knowledge 
• 5+ years of recent experience supporting live television production environments.
• 3+ years of recent management or supervisory experience, including providing performance feedback.
• Must be willing to work evenings, overnights, weekends, and holidays with little or/no notice, depending on production schedules
• Must be willing to travel on an as-needed basis.

Desired Characteristics

Collaboration and Technical Communication

• Strong customer service skills and professionalism.
• Close collaboration with both clients at the local facilities and peers across the organization.
• Strong written and verbal communication, as well as presentation skills for both technical and non-technical audiences.

Proven Leadership Skills

• Ability to provide clear, decisive direction while being prepared to pivot or change course when appropriate.
• Be the leader that your team is excited to follow, both through regular and planned activities, but also when plans change unexpectedly due to outside influence.
• Demonstrated ability to work under pressure, working well with others and providing a supportive attitude for all colleagues.

Technology Expertise and Ownership

• Demonstrate a high level of expertise with a broad range of technologies, including television production, transmission, wireless audio, intercom, and similar technologies, as well as automation/development and monitoring tools.
• Grow with the industry, adapting to new technologies as they develop.
• Demonstrate a dedication to building and maintaining a stable, high-performance technical environment.

Additional Information:
Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.