Sr. Manager, Customer Growth

Backblaze is a leader in object storage within the open cloud movement, dedicated to enhancing customer success with innovative cloud storage solutions. The Sr. Manager, Customer Growth will lead a team focused on driving expansion from Backblaze’s customer base, ensuring performance against pipeline targets and refining strategies for customer growth.

Responsibilities:

• Hire, onboard, and manage a team of Customer Growth Specialists
• Own team-level expansion pipeline targets and performance reporting
• Coach reps on outbound strategy, discovery, qualification, and objection handling
• Partner with CS Ops and Analytics to refine targeting, segmentation, and expansion signals
• Ensure clean opportunity creation, routing, and handoffs to CS and Sales
• Monitor activity, conversion rates, and pipeline quality to identify coaching opportunities
• Provide regular performance feedback, 1:1 coaching, and career development support
• Partner with CS and Sales leaders to align on expansion strategy and execution

Requirements:

• 8+ years of experience in Sales, Customer Growth, or Revenue roles
• 3-5+ years of experience managing quota-carrying, outbound teams
• Proven ability to coach and develop early-career and mid-career reps
• Strong understanding of pipeline management, forecasting, and performance metrics
• Experience working closely with Customer Success and Sales teams
• Comfort operating in a data-driven, metrics-focused environment
• Strong communication, organization, and leadership skills
• Experience leading offshore or distributed teams
• Familiarity with SaaS, cloud infrastructure, or usage-based business models
• Experience building post-sales or expansion motions from scratch