Internship - Service Delivery Operations

Are you ready to launch your career in the transport industry? Kinetic is offering two exciting 6‑month internships where you’ll gain hands‑on experience, build essential operational skills, and be part of a team that keeps communities moving every day.

What You’ll Experience

✅ 6‑month paid internship

✅ 12‑week structured training program followed by 12 weeks of on‑the‑job learning

✅ A dedicated mentor committed to supporting your growth

✅ A clear pathway to a full‑time role with Kinetic upon completion

✅ The chance to develop real operational skills in a fast‑paced, dynamic transport environment

Your Impact

As an intern, you’ll play a vital role in ensuring smooth daily operations across our depots. You’ll support the delivery of safe, reliable, and customer‑focused bus services—helping thousands of people get where they need to go, every single day.

Description

Starting your career with Kinetic is the start of something big. You could be joining Australia and New Zealand’s biggest bus network, helping to create greener and cleaner transport today and for generations to come.

Two positions are available in Melbourne to gain real life exposure and experience in learning all aspects of being a Dispatch Controller during this 6 month, full time internship. You will be trained to be responsible for coordinating bus and driver movements to ensure services run efficiently and on time. You will be trained to manage daily scheduling, respond to last-minute changes, and work closely with drivers and depot teams to maintain service excellence. Your ability to stay organised under pressure, problem-solve in real time, and build strong relationships will be key to your success in this role.

A dedicated mentor to support development

A pathway to a full-time role with Kinetic upon completion.

The successful candidates will be eager to learn new skills, enthusiastic to immerse themselves in a business.

Please discuss this opportunity with your Subject Coordinator to see whether you could be suitable to enrol in a Work-Based Learning subject by doing this.

Location(s):

• Doncaster East (Kinetic Melbourne)
• Tullamarine (SkyBus)

Key Responsibilities

• Coordinate bus and driver movements to meet service and network performance targets
• Ensure all scheduled work is covered and respond to last-minute changes
• Monitor and report on depot run-outs, ensuring timely departures
• Manage driver schedules, leave requests, and compliance with fatigue guidelines
• Support operational continuity by responding to incidents and service disruptions
• Act as the first point of contact for drivers, providing guidance and operational support
• Ensure accurate payroll processing for drivers, including overtime and variations
• Assist with driver training and route familiarisation

About You

• Ambition to coordinate large teams in a fast-paced environment
• Strong organisational and problem-solving skills with a keen attention to detail
• Proficiency in Microsoft Office
• Ability to work independently and as part of a team
• Excellent communication skills, with the ability to provide clear instructions in person and over radio/phone
• Have a car license or ability to catch public transport

Why Join Kinetic?

• Be part of a growing organisation committed to enhancing communities
• Work in a fast-paced, collaborative environment where every day is different
• Opportunity for career growth and development within the transport industry

Ready to take the next step in your career? Apply now!

2 Internship Opportunities – Doncaster East & Tullamarine